Hotel 5-Star di Shaanxi, China

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

The hotel room is very clean, and the items are neatly arranged. The bathroom and shower are separated for wet and dry areas, making the stay comfortable and reassuring. The front desk staff, Renee is also very warm and welcoming—highly recommended! The staff is very helpful, and I really like this place. The breakfast is delicious, the view is beautiful, and everything is great! If I have the opportunity to visit Xi’an again in the future, I will definitely stay here again. 酒店房间卫生很好，物品摆放井然有序，卫生间和淋浴间干湿分离，住得安心、舒心。前台妮妮也非常热情，强烈推荐！工作人员也非常乐于助人，我很喜欢这里。早餐美味，风景优美，一切都很棒！如果以后有机会再来西安，我一定会再次入住。

The hotel is majestic, I wasn’t expecting such luxury from an airport hotel and was very pleasantly surprised. It’s about a 10–15 minute walk from Terminal 3 arrivals, and there’s a tunnel that takes you directly to departures in just 5 minutes without even leaving the hotel. The reception is open all night, and the receptionist was kind and professional. The room is spacious and tastefully decorated, featuring thoughtful touches like a bathtub, bathrobes, and a desk. It would have been nice to have coffee options available at the bar, and it would be convenient if the reception on the 3rd floor (near the terminal tunnel) was open. However, these are minor details. All in all, it’s an excellent hotel and highly recommended for long layovers!

The looks and feel of the hotel is nostalgic. A bit old in terms of the room that we stayed in. As Xi’an is known for its spicy food, it’s a reprieve to have some non-spicy options provided at breakfast. The spread for the buffet dinner is nice and filling. Overall it’s a great place to stay-in and relax.

Really nice hotel! The stuff helped us in multiple ways! They were really helpful and kind, the room was very nice and clean, but there was a bit of cigarette smoke smell! The breakfast was really really good, both the Chinese and especially the Continental one! I recommend this hotel in Xi’an!

I love this hotel, the staff were super nice they even gave me some souvenirs when I check out, help me load my very heavy luggage to the taxi, the house keeper also super nice I ask for some extra tea once but they gave multiple time and very considerate too, I take a tissue box from the bathroom since I didn't see any tissue on the working table and the next they they put another tissue on the working table for me😆 , the only downside that I feel is that they don't have food delivery robot that can deliver food right to your room, they have the ** food cabinet but unfortunately when I use they they didn't work for me since I don't have local phone number so I'm not able to retrieve my food, the front desk try to help me by calling the customer service but no luck. Other than the robot food thing oh and the metro also a bit far, this Hilton Hotel a pretty good place to stay

Highly recommend this hotel!!!!! All the facilities are new and the rooms are super clean and spacious. No doubt it was a five star stay. We only stayed for 1 night, but have decided that this hotel will be our go-to-hotel every time we come to Xi’an. My parents enjoyed their stay too. My hubby was very happy that the front desk staff were able to communicate in English. Also accepted the international payment. Oops, did not take any photos of the room.

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.

This is my second stay at the Wyndham Grand Xian South, （西安豪享来温德姆至尊酒店）and every experience here has been full of delightful surprises. This time, upon arrival, the front desk staff, Zoe and Kiko, warmly assisted me with the check-in process. It was not only incredibly efficient but also genuinely thoughtful, making me feel truly welcomed. Their smiles and professional service instantly lifted my spirits, turning a tiring day into a pleasant one. The hotel offers unbeatable value for money. The rooms are not only comfortable but also well-equipped with everything you might need. The gym is well-furnished, and the buffet is rich with a variety of options, showcasing the hotel’s meticulous attention to detail. At night, the view from the room, with its magical lights, creates a dreamy and romantic atmosphere that enhances the overall experience. In addition, the hotel’s prime location is another highlight. It is conveniently located near the Great Tang Ever Bright City and the newly opened MixC shopping mall, with numerous famous Shaanxi cuisine restaurants in the vicinity. This makes it not only an exceptional place to stay but also a perfect base for exploring Xian. Without a doubt, this will always be my first choice whenever I visit this city!

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

The hotel room is very clean, and the items are neatly arranged. The bathroom and shower are separated for wet and dry areas, making the stay comfortable and reassuring. The front desk staff, Renee is also very warm and welcoming—highly recommended! The staff is very helpful, and I really like this place. The breakfast is delicious, the view is beautiful, and everything is great! If I have the opportunity to visit Xi’an again in the future, I will definitely stay here again. 酒店房间卫生很好，物品摆放井然有序，卫生间和淋浴间干湿分离，住得安心、舒心。前台妮妮也非常热情，强烈推荐！工作人员也非常乐于助人，我很喜欢这里。早餐美味，风景优美，一切都很棒！如果以后有机会再来西安，我一定会再次入住。

The hotel is majestic, I wasn’t expecting such luxury from an airport hotel and was very pleasantly surprised. It’s about a 10–15 minute walk from Terminal 3 arrivals, and there’s a tunnel that takes you directly to departures in just 5 minutes without even leaving the hotel. The reception is open all night, and the receptionist was kind and professional. The room is spacious and tastefully decorated, featuring thoughtful touches like a bathtub, bathrobes, and a desk. It would have been nice to have coffee options available at the bar, and it would be convenient if the reception on the 3rd floor (near the terminal tunnel) was open. However, these are minor details. All in all, it’s an excellent hotel and highly recommended for long layovers!

The looks and feel of the hotel is nostalgic. A bit old in terms of the room that we stayed in. As Xi’an is known for its spicy food, it’s a reprieve to have some non-spicy options provided at breakfast. The spread for the buffet dinner is nice and filling. Overall it’s a great place to stay-in and relax.

Really nice hotel! The stuff helped us in multiple ways! They were really helpful and kind, the room was very nice and clean, but there was a bit of cigarette smoke smell! The breakfast was really really good, both the Chinese and especially the Continental one! I recommend this hotel in Xi’an!

I love this hotel, the staff were super nice they even gave me some souvenirs when I check out, help me load my very heavy luggage to the taxi, the house keeper also super nice I ask for some extra tea once but they gave multiple time and very considerate too, I take a tissue box from the bathroom since I didn't see any tissue on the working table and the next they they put another tissue on the working table for me😆 , the only downside that I feel is that they don't have food delivery robot that can deliver food right to your room, they have the ** food cabinet but unfortunately when I use they they didn't work for me since I don't have local phone number so I'm not able to retrieve my food, the front desk try to help me by calling the customer service but no luck. Other than the robot food thing oh and the metro also a bit far, this Hilton Hotel a pretty good place to stay

Highly recommend this hotel!!!!! All the facilities are new and the rooms are super clean and spacious. No doubt it was a five star stay. We only stayed for 1 night, but have decided that this hotel will be our go-to-hotel every time we come to Xi’an. My parents enjoyed their stay too. My hubby was very happy that the front desk staff were able to communicate in English. Also accepted the international payment. Oops, did not take any photos of the room.

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.

This is my second stay at the Wyndham Grand Xian South, （西安豪享来温德姆至尊酒店）and every experience here has been full of delightful surprises. This time, upon arrival, the front desk staff, Zoe and Kiko, warmly assisted me with the check-in process. It was not only incredibly efficient but also genuinely thoughtful, making me feel truly welcomed. Their smiles and professional service instantly lifted my spirits, turning a tiring day into a pleasant one. The hotel offers unbeatable value for money. The rooms are not only comfortable but also well-equipped with everything you might need. The gym is well-furnished, and the buffet is rich with a variety of options, showcasing the hotel’s meticulous attention to detail. At night, the view from the room, with its magical lights, creates a dreamy and romantic atmosphere that enhances the overall experience. In addition, the hotel’s prime location is another highlight. It is conveniently located near the Great Tang Ever Bright City and the newly opened MixC shopping mall, with numerous famous Shaanxi cuisine restaurants in the vicinity. This makes it not only an exceptional place to stay but also a perfect base for exploring Xian. Without a doubt, this will always be my first choice whenever I visit this city!

The reservation description said that it opened in 2019, so the setup and maintenance are a bit poor, and the sink and basin drain very slowly. In addition, there are many tour groups, and the hotel is quite noisy. My car was parked in the open-air parking space opposite the hotel gate. I thought it was free, but after leaving the hotel and about to get on the highway, I found a QR code for payment under the wiper. It's not worth going back for 6 yuan, but why did no one take the initiative to inform me of parking matters from check-in to check-out?

A ginormous hotel with spectacular Mountain View’s, but not so many guests so felt like a ghost town. The location is excellent, a few minutes walk from the Huashan scenic area booking office, and a handful of restaurants, couple of coffee shops and massage salon. The main reason for this location is hiking and enjoying the amazing hot springs. There isn’t anything else nearby for those who are not interested in those two activities! Lots of hot spring pools, and a large swimming pool, which you access via the shuttle car, this runs every couple of minutes so super convenient. Room is very large, so is bathroom. Breakfast is sufficient, restaurant for dinner closes at 21:00 and didn’t try. Overall a lovely hotel stay.

The room is spacious, clean, the facilities are relatively new, the service is almost a little, there is no doorman at the door to help with the luggage, you can cart yourself to the room. Ctrip searched for five stars online and pushed this one for me. I actually asked the front desk to be a four-star standard. I left the store at 7 pm and wanted to make a half-day room. The result was not enough. I said what a system problem. I had to go in a hurry at night. I ate a buffet of 75 people downstairs. It was very general. There was nothing to eat and the scallops were not fresh. In general, the hardware is still passing, and the soft convenience is very general. The price of more than 300 is like this. If it is worth recommending from the perspective of cost performance. Other hotels in Hancheng are estimated to be worse, this one is relatively new.

The hotel is very close to the highway, just off the highway, the room is large, with a bathtub, and it is quite comfortable to stay in. The underground garage is convenient and free to park. The hotel lobby is large, with a huge chandelier. The breakfast is simple, and the restaurant is relatively cold.

He let it slip before check-out time. I didn't find out until I got to the front desk, and he confidently told me that no one answered the phone in the room. We opened the door and went in without finding the room card. Oh my gosh, why didn't you call to book right then? ? ? Tell me that their hotel has always operated like this...speechless... Dear friends, be careful with your valuables when you stay in the hotel, and lock them in the room... it's scary... I hope the hotel leaders can see my evaluation and improve it... personal suggestions! ! !

Convenient transportation, relatively new hotel facilities, swimming pool, not many people, water quality and temperature are good. There is an underground parking lot, parking is friendly, breakfast is also good, worth recommending.

My stay at the Jianguo Hotel in Weinan was nothing short of extraordinary. From the moment I stepped through the doors, I was greeted with warmth and professionalism that set the tone for an unforgettable experience. Let's start with the breakfast - a culinary delight that surpassed all expectations. Each morning, I was treated to a delectable spread of both local and international cuisine. The variety and quality of the food were exceptional, making it a perfect way to begin each day of my stay. However, what truly set this hotel apart was the exceptional hospitality of the staff. The entire team, from the front desk to the cleaning ladies, went above and beyond to ensure my comfort and satisfaction. They were always eager to assist with any request or inquiry, making me feel like a valued guest throughout my stay. The level of cleanliness and attention to detail maintained by the cleaning staff was remarkable. My room was immaculate, and the cleaning ladies ensured that I returned to a welcoming and tidy space after a day of exploring Weinan. Beyond the excellent facilities and services, the Jianguo Hotel's location is also worth mentioning. It provided easy access to the public transport, allowing me to explore the rich culture and history of both Weinan and Xi'An, effortlessly. In summary, my stay at the Jianguo Hotel was an experience I will cherish forever. The combination of outstanding breakfast options, exceptional hospitality, and meticulous cleanliness sets this hotel apart as a true gem in Weinan. I wholeheartedly recommend it to anyone looking for an exceptional stay in China. I want to express my gratitude to the entire team at Jianguo Hotel for making my trip unforgettable. Thank you once again for the incredible hospitality. I look forward to returning to this exceptional establishment in the future.

The hotel environment is OK, and it is quite big. According to the front desk, there are 3 buildings, opposite the ancient city gate of Hancheng, and it has its own courtyard~ However, the courtyard with better scenery is open to the outside, so even though I booked a courtyard room, there is no view outside the window~ The room is not small, and the overall facilities are OK. It is a bit strange that the shower water is not very good, the water flow is too small, but the shower design has problems. The water will overflow after washing, and the whole bathroom is wet and inconvenient. I still think it should be improved. The breakfast is also simple, but it is okay to eat enough

I stay at this hotel every year when I take my kids home to visit relatives. I have been staying here since before the epidemic, and it has been three years in a row. The reason for choosing this place is that the room is large and the sanitary facilities are good. It is next to Wanda Plaza and Chaoshi Lane. There is also a row of small shops on the opposite side of the street, which provides a one-stop service for eating, drinking and having fun. During the May Day holiday, the room type was upgraded for free. It has almost become my second home in Xianyang. There is also a minibar for free drinks. Bingfeng is so refreshing.

The room is large and the bathroom is fully equipped! There is a small refrigerator. The environment is very good. There is a hot spring and a gym on the first floor below! The best thing is that the hotel offers free parking! There is a parking lot. Suitable for relaxing gatherings on weekends.

Facilities: The hotel is well-equipped and newly decorated. The gym and swimming pool are basically unused. The room decoration style is very good and the overall texture is also very good. Hygiene: The hygiene is average. The slippers are of uneven quality. The slippers on the first day shed hair and looked very dirty on the bed. Environment: I have stayed in many hotels of all sizes in Xianyang, and the environment is indeed worthy of the title of five-star. Service: How should I put it? The service awareness is average, but there is indeed service. I feel that the front office as a whole has not received systematic training, which is unsatisfactory. It does not make people feel at home. I will come again and look forward to changes.

1. Very satisfactory stay experience, the lobby is well decorated, the environment is very good, the front desk service is good, the check-in is fast, the room facilities are complete, the room is clean and tidy! 2. Very good hotel, the front desk took the initiative to send a cup of Jingyang Fu tea when checking in, which is very considerate, the room is large, the lighting is good, bright, and the facilities are complete. The hotel staff is very good, the breakfast is also great, and there are security guards who pick up the car at the door, which provides great convenience in the crowded Yuanjia Village during the Spring Festival. 3. The room is clean and hygienic, and the details are in place. 4. The hotel is in a good location, just outside the south gate, there are a lot of breakfast items, the restaurant dishes are also good, the taste is good, and the service is very good and attentive. 5. The hot spring water quality is very good, the service staff are very warm and polite, and I will come again.

I was attending an exhibition at Linkong Convention and Exhibition Center. It was convenient to take a taxi here and there was no traffic jam. The hotel is quite new and the room is clean. I don't know why there was noise from some electronic device in the middle of the night. The breakfast is a combination of Chinese and Western, and it is quite rich. There is no business around, so it is not suitable for tourism.