Car Rentals

Carefully check the insurance provided with your rental package. If you decide this insurance does not meet your requirements, there are two options available to you:
1. Select another Trip.com rental package which offers more complete insurance options.
2. Purchase additional insurance when you pick up your rental car at the branch.

You can use the following methods to view the supplier terms and conditions:

1. After you select a car, you can view the supplier terms and conditions on driver details entry page.
2. After you make a booking online, you can view the supplier terms and conditions on the booking details page.
3. After you make a booking online, we will send you a confirmation email. You can view some supplier terms and conditions on the rental voucher included in the email.

In most cases, no fee is charged for canceling your booking. However, some suppliers may only offer free cancellation within a specified time period, and charge to cancel bookings outside of that time period. Please ensure you read the booking terms and conditions carefully, as rental suppliers may have independent cancellation policies.

You can cancel your booking in the following ways:

1. After booking online, you will receive a confirmation email. Select "Manage My Booking" then select "Cancel Booking" on the booking details page.
2. On the Trip.com website:
- If you are not signed in, you can click "Search Bookings" and enter the email used to make the booking. Once the email has been verified, you will be able to see all bookings under that email. Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
- If you are signed in, go to "Account" > "My Bookings". Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
3. On the Trip.com app:
- If you are not signed in, tap "Account" > "Search Bookings" and enter the email used to make the booking. Once the email has been verified, you will be able to see all bookings under that email. Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
- If you are signed in, tap "Account" > "All Bookings", or "Car Rentals" > "My Bookings". Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.

Your refund will usually take between 7–30 working days to arrive in your bank account. This time period may vary according to your bank processing time.