Herz is a reputable company. Pickup and return were excellent, and the service was excellent. However, the airport to the rental location was a 30-minute walk. Picking up the car at the Marriott was a good option, as it was a bit far and there wasn't a shuttle, but the price was good, and the out-of-town return surcharge wasn't much. The car had a previous renter's dessert stuck to the rear seatbelt sockets. There was a strong odor of marijuana smoke in the car, and while I tried to remove it with air freshener, it didn't completely mask it. The car was upgraded from a Chevrolet Spark to a Hyundai SUV with over 20,000 kilometers. We picked it up in Los Angeles and returned it to Vegas smoothly. There's a shuttle bus for returning the car to Vegas, making it very convenient to the airport.
There was a scratch on the car when I got it, and I took a photo to avoid any trouble, but I didn't complain. Herz's service was excellent.