Car Rentals

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Frequently Asked Questions
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What do I need to bring with me to pick up my car rental?

Please bring the following items with you when you pick up your car rental:

1. Your printed rental voucher.
2. A valid driver's license which has been valid for the required period of time. (The length of the required period of time may vary according to the rental supplier. If the rental supplier does not state a specific period of time which the license must have been valid for, then the default required period of time is one year.) If your driver's license is in a different language to the language of the country of use, a translated copy of your license that meets local requirements must be provided.
3. The credit card provided by the main driver must have sufficient payment credit. At pick-up, a preauthorization fee will be taken as deposit.
4. A valid photo ID (your passport or other internationally accepted ID).

Important: Ensure you carefully read the terms and conditions provided by your rental supplier, and bring any additional items or documents required by your rental supplier.

Can I rent a car without a credit card?

A credit card is required for car rentals. A credit card must be used for car rental online payments, and is required to pay the deposit at pick-up.

Do I need to pay a deposit at pick-up?

Yes, you need to pay a deposit at pick-up to protect against damage and loss. The deposit is payable when you arrive at the branch for pick-up. The deposit amount is decided by the rental supplier; please contact your rental supplier directly if you have any related queries. The deposit amount will be frozen on the main driver's credit card for the duration of the rental period. After the rental period is completed, the deposit will usually be returned to the same credit card within 28–45 working days. Actual policies and practices may vary according to the rental supplier.

Do I need to buy insurance for my rental package?

Carefully check the insurance provided with your rental package. If you decide this insurance does not meet your requirements, there are two options available to you:
1. Select another Trip.com rental package which offers more complete insurance options.
2. Purchase additional insurance when you pick up your rental car at the branch.

How can I view the rental supplier's terms and conditions?

You can use the following methods to view the supplier terms and conditions:

1. After you select a car, you can view the supplier terms and conditions on driver details entry page.
2. After you make a booking online, you can view the supplier terms and conditions on the booking details page.
3. After you make a booking online, we will send you a confirmation email. You can view some supplier terms and conditions on the rental voucher included in the email.

Is there a charge for canceling my booking?

In most cases, no fee is charged for canceling your booking. However, some suppliers may only offer free cancellation within a specified time period, and charge to cancel bookings outside of that time period. Please ensure you read the booking terms and conditions carefully, as rental suppliers may have independent cancellation policies.

How can I cancel my booking?

You can cancel your booking in the following ways:

1. After booking online, you will receive a confirmation email. Select "Manage My Booking" then select "Cancel Booking" on the booking details page.
2. On the Trip.com website:
- If you are not signed in, you can click "Search Bookings" and enter the email used to make the booking. Once the email has been verified, you will be able to see all bookings under that email. Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
- If you are signed in, go to "Account" > "My Bookings". Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
3. On the Trip.com app:
- If you are not signed in, tap "Account" > "Search Bookings" and enter the email used to make the booking. Once the email has been verified, you will be able to see all bookings under that email. Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.
- If you are signed in, tap "Account" > "All Bookings", or "Car Rentals" > "My Bookings". Select the booking you want to cancel, and select "Cancel Booking" on the booking details page.

How long do I have to wait to receive my refund after I cancel my booking?

Your refund will usually take between 7–30 working days to arrive in your bank account. This time period may vary according to your bank processing time.

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Car Rental Guide

With Trip.com, you can quickly find a variety of car rental options based on your destination, number of travelers, and budget. Whether you need a city car, a small family vehicle, or a camper, Trip.com has you covered. We offer high-value car rental plans with a simple and convenient booking process, saving you time and effort. Plus, Trip.com regularly offers car rental discounts, such as an 8% off coupon for new users on their first rental, helping you save on travel costs and enjoy an affordable self-driving adventure.

Why Choose Trip.com for Car Rentals?

Convenient Global Rentals: Trip.com covers over 200 countries and 10,000 cities worldwide. Popular destinations like Bali, Singapore, Malaysia, Thailand, Korea, and Japan are all accessible. With English language support, you can easily book, inquire, and modify your reservations all in one place.

  • ✅Tailored Services for Travelers: We offer English-speaking customer service and support for international driving permits and global language translations.
  • ✅Price Comparison: Trip.com makes it easy to compare car rental prices. The booking process is simple and can be completed in just 3 minutes.
  • ✅Flexible Pick-Up and Drop-Off: Choose your pick-up and drop-off locations freely, even across different cities. This flexibility is available not only in Bali but also in popular destinations like Singapore and Kuala Lumpur, making your journey more convenient.
  • ✅Partnership with Renowned Companies: We collaborate with well-known international car rental companies like Avis, Budget, Hertz, and Sixt, as well as reputable brands in Indonesia. This ensures quality service and vehicle condition, providing a transparent and worry-free booking experience.
  • ✅Diverse Vehicle Options: Whether you're on a small trip with friends or a family vacation, Trip.com offers a wide range of vehicles. From compact cars and luxury sedans to vans, SUVs, and eco-friendly electric cars, there's something for everyone.
  • ✅Optional Insurance Add-Ons: Easily add insurance options for vehicle damage, theft protection, or third-party liability. Everything is clearly listed with transparent pricing, giving you peace of mind on the road.
  • ✅Flexible Cancellation Policy: Most vehicles offer free cancellation before pick-up. Cancel within the free period for a full refund, ensuring no financial loss. If you cancel after the deadline, a fee may apply, so be sure to check the rental terms.
  • ✅24/7 Customer Support: Our customer service is available 24/7, year-round. If you encounter any issues, simply contact Trip.com support. We offer assistance in over 40 languages, including English, Indonesia, Japanese, Korean, and Thai, ensuring smooth communication for all travelers.

Trip.com Popular Cities Car Rental Recommendations

With Trip.com's car rental comparison feature, travelers can quickly search for rental options in popular travel cities. Find the best deals and choose the vehicle that suits your needs perfectly!

Car Rental Recommendations in Indonesia

When searching for car rentals in Indonesia on Trip.com, you can choose from several well-known rental brands. Whether you need a short-term self-drive, long-term lease, or a temporary vehicle, you'll find suitable options.

  • Bluebird Rent Car: Offers a diverse range of vehicles, including short-term, long-term, and shared car services. With numerous service locations and high brand reliability, it's a trusted choice in the Indonesian market.
  • TRAC Astra Rent Car: Provides affordable pricing and reliable service, with a comprehensive selection of vehicles. Ideal for budget-conscious travelers who value quality, it supports online reservations and physical pickups, with locations across major Indonesian cities.
  • Indorent: Features transparent pricing with no hidden fees, supporting both self-drive and chauffeur services. With flexible rental periods, it's perfect for independent travelers or those with last-minute travel needs, and offers a straightforward online booking process.

Trip.com Car Rental Tips

How to Compare Car Rentals on Trip.com:

Before booking, use Trip.com's comparison tool to find the best deals from thousands of car rental companies worldwide. Simply enter your pick-up and drop-off locations, dates, and vehicle preferences to quickly compare options and prices from multiple suppliers.

How to Choose the Right Car Rental Company:

Before starting your road trip, it's essential to secure the right vehicle. Consider factors like vehicle type, pick-up and drop-off locations, budget, and insurance. Trip.com's comparison tool saves you time by helping you find the best options for city commutes, family trips, international travel, or camping adventures. From economy to luxury cars, and from short-term to long-term rentals, everything is streamlined for a smooth journey from the start.

How to Add Trip.com Rental Insurance:

When booking with Trip.com, you can conveniently add insurance options on the reservation page. Select from a range of plans tailored to your needs. The comprehensive premium plan offers coverage for vehicle damage, third-party liability, glass and tire protection, and roadside assistance, all with a deductible of IDR 0, ensuring peace of mind even in unexpected situations.

How to Use an E-Toll Card for Car Rentals in Indonesia?

When driving in Indonesia, highways often require an E-Toll card for payment. You can choose to include an E-Toll card with your rental through Trip.com. Simply drive through the E-Toll lanes, and the system will automatically deduct the toll, saving you time and hassle.

Can I Rent a Car in Indonesia Without Knowing Indonesian?

Trip.com partners with local rental providers that offer English language support, making pick-up, drop-off, and communication easier for international travelers. Additionally, Trip.com provides 24/7 multilingual customer service to assist with any issues, ensuring a smooth driving experience in Indonesia.

Can I Rent a Car Without a Credit Card?

When booking a rental on Trip.com, a valid credit card is typically required for payment or as a security deposit. However, if you have enough Trip Coins in your account, you can use them to offset costs, eliminating the need for additional payment.

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