Hotel pantai di Texas, Amerika Serikat

Had a very pleasant stay at this hotel. The entrance and lobby is very beautiful and luxurious. I had a balcony with a sea view which was definitely worth it.

The hotel and resort itself was exactly what we were looking for. The rooms are nicely furnished, there's 3 fun pools to enjoy, it's right on the ocean, there's 2 fun outdoor beach huts to get food, and nice dining inside. They also had live music, free yoga, and other events going. So the vibe was awesome! However, they have not maintained all these amenities well. The first room we got had a window that wasn't sealed, and there were dozens of moths in it. They changed to us to a new room, downsizing from a king to a queen, and didn't comp us anything for the negative experience. The new room only had one bedside stand, which my husband claimed, so I had to put my phone and water on the floor to reach for during the night. The lamp shades had burnt spots, there was hair on the towels and sheets, mildew in several places, and everything was sticky. The pool for the swim-up bar was very dirty, and I kid you not, they played loud party music at the pool (which the rooms surround) from 8am until 11pm. We called on Monday night at 10:15pm to tell them no one is in the pool and ask if they could turn it off, and they said no it goes to 11pm, but they did turn it down slightly. Once they were out of towels, and another time we got the last ones. We also called the front desk several different times on different days, and no one ever answered. So while we made the most of it and had a blast, we won't ever be returning to stay, though we'd consider a day pass!

The facilities were satisfactory. The food was acceptable. However, I was highly dissatisfied with the front desk service. I attempted an early check-in and was informed that the earliest I could check in was 3:00 PM. When I returned at approximately 3:10 PM, I was told I would need to wait an additional 20 minutes or until 4:00 PM because the room was not yet ready. As I was leaving, I observed the two front desk staff members, who appeared to be Hispanic, laughing loudly as I exited. I then waited in my car. Shortly thereafter, I noticed several other guests entering the building and being checked in. I returned to inquire again about my room, and the staff member appeared visibly upset by my return. She checked the availability of my room and, as a result, I was assigned the last room on the first floor, which felt like a punitive measure. We checked out on Sunday, around 11:20 AM. I received a phone call asking if I planned to check out that day. I explained that no staff was present at the front desk to process our check-out, and since we had already returned the key card, we left it in the designated return box. The front desk staff should have verified the return box before calling. Overall, the customer service experience could have been significantly improved.

Staff were always amazing, kind, courteous and very professional! They were incredibly quick to check me in and out. Rooms were almost immaculate, could do with a makeover, but didn't have a problem. The beds were a bit too soft for my liking however, can see some liking them. All in all though, a great trip and would definitely revisit. Thank You

We have stayed multiple times at this hotel and they have always been positive experiences. Starting at check-in the staff is very friendly and professional. Sid was our check-in clerk during our stay. He would check on us daily when we passed by the check-in desk. The staff has always gone out of their way to make you feel at home. The hotel and rooms have always been exceptionally clean. The rooms have kitchenettes which is a big plus for families on a budget (eat in vs eating out). The microwave, refrigerator, stove, dishwasher and sink have always been spotless. The restrooms are clean and fully functional with no drain or water pressure problems. The bed and linens have always been clean. Daily room cleaning will be upon request. The free breakfast is good. It will include all you can eat eggs, sausage or bacon, a variety of breads including making your own waffle, fruits, cereals, juices and yogurts. The only thing that may be a negative to some customers is that the hotel has no pool. Highly recommend this hotel and we will be staying again in the future.