Hotel Dengan bar di Madinah, Arab Saudi

Kamar cukup luas, namun ada kecoak didalam kamar. Sabun cair tidak ada, shampo juga tidak ada. Aksess lobby agak susah, karena terhalang pembatas jalan disamping jalan besar. Tapi pelayanan shutle nya bagus, free shutle ke alharam.

Hotel sulit dihubungi langsung dari kontak yg tertera di info detail hotel, namun saat meminta approval untuk nusuk bisa dilakukan melalui chat layanan trip.com. saat checkin sistem untuk pemesanan dari OTA sempat bermasalah sehingga kita menunggu cukup lama untuk mendapatkan kamar. Fasilitasnya kurang lengkap hanya menerima paper cup di kamar dan refill by request, kami memesan kamar triple tapi mendapat kamar dengan 4 ranjang sehingga sangat sempit. Namun untuk lokasi sangat dekat dengan pelataran masjid nabawi gate 307. Alasan lokasi yang bagus ini saya rasa akan membuat saya kembali memesan hotel ini jika kembali umroh. Semoga kedepannya mereka bisa meningkatkan fasilitas dan layanan dengan lebih baik.

Once at the hotel, I thoroughly enjoyed my time, everyone is so friendly of course again Ola and Lorraine greeted me and take care of me during the stay. At the swimming pool, Mongkonpat and Zaher there were exceptional—always attentive and friendly, ensuring that every need was met with professionalism and a smile. Their service truly enhanced my relaxation and enjoyment of the facilities for my family. Leah stood out with her outstanding hospitality in the resturant. She was always welcoming, quick reaction and knows what we want, and provided excellent care throughout every meal and also another gentleman as well. Overall, the Chedi Hegra team exceeded my expectations. Their kindness, professionalism, and personal touches made my stay both comfortable and memorable. I am grateful for their efforts and look forward to returning in the future. Small suggestions: I have a small suggestion regarding the bicycles. Having bicycles are wonderful expereience from the hotel. However, The bikes provided were quite difficult to adjust, and the position of the pedals—being very close to the frame—made it hard for the kids to ride comfortably. More maintenance, and offering a greater variety of bicycle sizes or types for young guests and asian ladies like me with lower bicycles will be even better.