The hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
The hotel was very reasonably priced as we didn't want to stay in Edinburgh as it's not worth the money. The room was spacious enough. The electric heater on the wall took time to figure out. Maybe a guide on how to work it could be left at the table. The bathroom was clean and spacious. The bed was comfortable. The TV was big but not all stations worked. The room despite having a few lights still felt very dark. The breakfast was lovely. The seating area felt crammed into eachother. They should use the seating area at the bar as well for breakfast to rectify this. Would I stay here again? I would, yes as long as they keep the price reasonable and with a free breakfast.
The location was wonderful, just at North Street and not far from Scores, the city T2 social, the city centre, all the restaurants.
We were so lucky with the weather, and managed to have a round of golf at the New Course.
the rooms were big and nicely heated. I managed to get the corner room and have great views of the streets. It was well ventilated and the noise on the street did not affect me.