Apartments in Zuid-Holland, Netherlands

They are really nice to me, give me a discount to upgrade to the junior suite. The room is big, you have separate bedroom and living room, you can enjoy the time in Den Haag!

Facilities: Complete equipment, no toothbrush or toothpaste Hygiene: Clean and tidy Environment: The hotel is about 10 minutes walk from the city center and 10 minutes walk from the Peace Palace Service: Very good, and they even gave me a comb

Friendly service and nice room with free drinks in the mini bar (in many hotels these days they are empty). It is unclear to me that the parking costs are 19.95 euros. It was not clearly stated prior to the stay and during check-in. Eventually these were waived by the beverage manager. Friendly man. I will come here again despite the Danish lady behind the reception who was rather sharp and curt.

Good hotel in relation to location and comfort of rooms. Had a room at side.of hotel so view was great and noise level was low. Bit stingy on the coffee and tea and had to request more. Hotel looks high class but is just a regular, run of the mill hotel. Only services available is food available from 5-9.30pm and then a bar service. Bar staff are obnoxious and egocentric though so atmosphere is bad. All other hotel staff are great. No leisure centre or fitness center. No vending machine either just overpriced snacks and water available at reception.

It was a very pleasant experience - staff is very friendly and supportive, atmosphere is welcoming, CORPUS museum is just in front and might be a great place to visit with children, breakfast is delicious, the absolute highlight of the breakfast is the Chef who made my omelette with a big smile :) room was not big but fits well for 3 guest - the bed and the sofa bed both were comfortable. Silent environment. We enjoyed our stay. Thank you Hilton Leiden Team:)

The staff is very friendly. The location is great. Parking is expensive.  The hotel is a bit dated, but otherwise everything is fine.

Overall very satisfied. First of all, the location of the hotel is very good, 500 meters from the sea. There is a bus and tram stop next to the hotel. The room is spacious.

The reception is extremely disrespectful. As a businessman traveling around the world, I think I have experience in many hotels. The hotel is a 4 star hotel. It definitely does not deserve 5 stars. The rooms are small and simple. The beds are mediocre. The breakfast is Cafe style. They take a deposit of 100 euros at the entrance. I was satisfied with the room the next day. I asked for a change because I couldn't stay. They asked for a second deposit for a new reservation. I said there was a deposit included. It was for the first reservation. We will refund it to your account after a week. The same hotel is disrespectful enough to ask for a second deposit for a different room and arrogant enough to treat its customers as thieves. I definitely do not recommend it. In terms of hotel standard, it is really 4 stars at most, definitely not 5 stars. The rooms are 3 stars.

Hotel is a bit far out, but there is a bus that goes to Delft city centre. Best to take a taxi or Uber if having luggages. Room is of a good size, mattress is on the soft side for me and pillow is too high, need to self make my own pillow. Service is superb, staffs are very friendly and super helpful. They all carry genuine smile and always offer help. Breakfast is simple, but still good enough to start a day. Room making can be improved, sometimes used towel is left on the desk, tissue paper not refilled and etc. In general I would still recommend this hotel if you are going for business or need to stay around that area.

Dissatisfied with Ctrip and the hotel communication, the original reservation for two nights, but due to the itinerary change, I need to go to Rotterdam in advance (or the hotel booked on Ctrip, I had Ctrip's APP at that time), I arranged to refund one night at the time of check-in, The hotel agreed and arranged to refund me one night's tax and breakfast (not Ctrip's purchase), and Ctrip also promised to arrange a refund for one night; but due to Ctrip's communication delay, it was not possible to refund one night, wasting my money, time and trust in Ctrip; So it feels like there is no drama in the front and behind;