Vila di Tuscany, Italia

Overall, our stay at Villa il Palagio was enjoyable. The 50m2 apartment we booked was spacious and comfortable. While daily cleaning wasn't provided, it was not a major inconvenience, considering it's more common in 4-star hotels. The breakfast offered a decent selection, with delightful cakes and savory options like ham and cheese. The location, although a 40-minute drive from Florence, offered picturesque countryside views, with convenient dining options within a 5-minute drive. It's worth noting that amenities were closed during our stay in late April, but we anticipate the pool will open in May. A standout was the English-speaking receptionist, adding to the overall positive experience.

房間在葡萄園內的石屋很欧式很田园，奈何傢具只是擺設，好看不好用。设施而言算简陋，全屋只有一張椅子，没有热水㷛、杯子、要向询问台安排，要自備拖鞋。Reception 朝9晚7，对旅客非常不便，差点出事。衛生间很细，没有地方放置个人用品衣服毛巾等等。总括来説住得不舒适，价格偏高完全不值这个价钱。

The room was immaculate. Peaceful space close to the mill hot springs. Dinner was also amazing at the restaurant. Only one bad comment would be the pillows were hard…. Everything else was perfect.

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!