Hotel Bintang 2 di Gansu, China

Wonderful place and wonderful family! The best accommodation we stayed in in China. Perfect position very close to the monastery. Very clean. As soon as we arrived we were greeted with a snack of dried dates, bread, butter and tzampa, accompanied by some delicious tea. We stayed with this family for two days and they always offered us breakfast, the first day with house tea and fresh bread, the second day with coffee and fried bread. We spent the evening with them and they always kept offering us food and tea, always making us feel welcome. The house is wonderful, ******* style, wooden, always very clean. The beds are really comfortable, and they have a warming blanket. Inside our room we also had an electric heater to warm ourselves, which made the room really warm and cosy. The bathroom has hot water. You can fill your water bottles from the drinking water containers they have in front of each room. We always saw them cleaning the common areas. The owner, his wife and their three children welcomed us warmly like family. I will recommend them to all my friends. Really recommended!

Unfortunately my experience wasn't good. Hot water didn't work, it was only warm. I did it in the afternoon anyway but ny boyfriend waited untill 11pm. Elettronic key of our room never worked. We always had to call someone to open our room. About water problem they said there was an issue in all the hotel and they can fix it the next morning. We could not find a standard queen bed room, they have queen room just very expensive and for cheaper price they have only twin rooms. We paied a full amount for the night we staied but we didn't have full 100% service we should receive from the booking. They suggest us a refund to change hotel but it was so late and we are travelling with bicycles, after a ride of 150km we were too tired to move in another location during the dark at 10pm. We just needed a hot shower and a bed to sleep. Finally we received a 100 cny caution back, and the next morning ladies at reception gave us 6 small bottle of water to apologize. I'm really upset about nobody advise us about water issue during check in, so there was still time to move in another accomodation, especially for elettronic key, I can't understand why it's never worked. Be carefull for next booking about rooms at 5th level. I don't know if it's a problem only for foreign people or for everyone. Room price list are very expensive so, I think they have not a bad service. Unfortunately it's the first time during my 32 years happened this, especially during my 27 days in China, all the issue where always well reserved. This time my experience was really stressful, I don't feel like to recommended it and I hope never happen again to other travelers. Thank you anyway.