Hotel Bintang 3 di Bicol, Filipina

Room was clean. And breakfast was good. There is an on going renovation beside the restaurant. And my room view was not in the side of Mayon. Restroom was difficult to use because water was limited and there was no door to shower area, making the water splash all over at the toilet part.

The service provided by the staff was very good. They were all respectful to the guests. The food in the included breakfast buffet was great. The food variety was excellent but it didn’t have any fruit juice available. Otherwise the Lotus Blue cafe also had great food at a very reasonable price. The location was very close to the main downtown area and walking distance to clean malls with plenty of food and restaurant options. The area is also very safe and friendly. Unfortunately, we had a bad experience with the room. The hot water heater inside the room was not working. We immediately reported that to the front desk. They sent a maintenance mechanic to fix it but same issue every time we tried to use the shower. They promised to replace the heater while we were away on our tour, but when we came back the hot water heater was still not working. The water from the shower would first come out very hot and difficult to adjust. Then after that the water came out very cold. I reported the same issue to the front desk but no results. Thank goodness we were only stuck for two days.

Дружелюбный персонал, заселили в 10 утра. Номер большой и чистый, из окошка видно вулкан. На завтрак силонг и кофе. Хорошее расположение - автовокзал в 10 минутах ходьбы. Из минусов - вайфай пропадает, нет горячей воды, дверь в номер открывается с трудом.

Great location. Very accessible to everything. We even got a free room upgrade!