Hotel Dengan spa di Prefektur Kyoto, Jepang

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

The biggest drawback was the size of the room for the price we paid. We could not even open our suitcases on the floor. There is no water in your room, you have to go downstairs to have a drink of water. Do not have breakfast there, it's too expensive (if you cannot eat everything) . There is a supermarket (LIFE) a few meters away with a very nice bakery. The hotel do however have all the toiletries available next to reception counter. Also coffee in the mornings from 6.30am with water and juice. A sauna and a hot pool, but you have to be in your *************. Not suitable for everyone. I enjoyed our bathroom the most, as the shower was amazing.

Kamar Pilihan: Harmony Suite Kamar yang sangat bersih dan luas dengan tata letak yang khas, menawarkan ruang keluarga yang luas untuk pasangan atau keluarga dengan anak kecil. Bak mandi besar dan banyak cahaya alami yang masuk dari jendela besar menjadi daya tarik utama kamar ini. Lokasi: Lokasi prima. Terletak tepat di sebelah Stasiun Kyoto, hotel ini hanya 1 menit berjalan kaki dari stasiun. Staf: Semua staf sangat ramah dan memberikan dukungan terbaik yang mereka bisa saat melayani permintaan. Gajamer luar biasa! Dia membantu kami check-in dan sangat profesional serta sopan dalam segala hal. Makanan: Kami tidak memilih paket makan apa pun untuk masa inap ini. Pengalaman keseluruhan: Menginap yang sangat menyenangkan, dengan semua harapan terpenuhi seperti yang ditunjukkan pada foto dan deskripsi. Sangat direkomendasikan.

Pengalaman menginap saya di Mercure Kyoto Miyazu Resort & Spa sungguh luar biasa! Kamar ber***a Jepang klasik didesain dengan indah dengan tikar tatami dan suasana yang tenang, menawarkan perpaduan sempurna antara tradisi dan kenyamanan. Pemandangan laut dari kamar saya sangat menakjubkan, dan fasilitas onsen benar-benar menenangkan. Stafnya ramah dan penuh perhatian, memastikan setiap detail sempurna. Sarapan ber***a Kyoto tradisional adalah salah satu hal yang paling menyenangkan. Saya sangat merekomendasikan resor ini untuk liburan yang damai dan mewah!

Keluar dari Pintu Keluar 4 Stasiun JR Kawaramachi (atau menuju Takashimaya). Hotel ini berada di lokasi yang bagus. Lantai tiga Takashimaya mengarah ke lantai tiga hotel, dan lobi berada di lantai empat. Anda dapat berjalan kaki ke beberapa tempat wisata (Ninenzaka, Sannenzaka, Hanami-koji, Kuil Kiyomizu-dera, Kuil Kennin-ji). Ini semua adalah tempat yang relatif memuaskan. Mari kita bahas tempat-tempat yang kurang memuaskan. Membawa anak-anak, dua orang dewasa dan dua anak untuk menginap di kamar dengan empat tempat tidur. Harganya meningkat menjadi lebih dari 3.000 per malam selama liburan musim panas, tetapi hotel ini mengklaim ramah lingkungan. Sikat gigi tidak disediakan secara gratis dan perlu dibeli di meja depan. Orang dewasa 200 yen dan anak-anak 150 yen. Ingatkan teman yang ingin menginap bahwa lebih hemat biaya untuk membawa sendiri. Kedua, kamarnya besar tetapi gordennya tidak bisa dibuka. Tidak ada pemandangan yang bisa dibicarakan (tipe kamar lain mungkin memilikinya), yang terasa sangat menyedihkan. Kinerja biaya masih rata-rata. Tidak seperti hotel bintang lima, meskipun ruang Marriott di Osaka tidak begitu besar (38 meter persegi), hotel ini lebih terlihat seperti bintang lima dalam semua aspek.

Our recent stay at Ujo Soan was, without exaggeration, the finest hospitality experience I have encountered in my 20 years of traveling across Japan. From the moment we arrived, the level of service was nothing short of superb. There are three highlights that made our stay truly unforgettable: 1. Exceptional Culinary Surprise: We were deeply touched by the hotel's generosity in providing a complimentary upgrade to the prestigious ”Tsuiyama Blue Label Crab” set. The quality of the crab and the meticulous preparation were world-class—a true gastronomic journey. 2. Breathtaking Sunset Views: Spending time at the Lounge ”AO” on the 8th floor of Bettei Fuka was a spiritual experience. Watching the sunset over the Kyotango coastline with a drink in hand is a memory we will cherish forever. 3. Outstanding Service (Sakura-san): A special mention must go to Sakura-san. Her professionalism, warmth, and attention to detail were exemplary. She anticipated our every need and represents the very best of Japanese Omotenashi. I would like to extend my sincere gratitude to Mr. Yasuhiko Okita and the General Manager, Mr. Nakanishi, for maintaining such an incredible standard of excellence. If you are looking for a sanctuary that combines luxury, nature, and heartfelt service, Ujo Soan is the only choice. We cannot wait to return.