Hotel Dengan spa di Grand Est, Prancis

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

We had a delightful family stay at the hotel. The staff was incredibly welcoming, and the room was spacious and immaculate. The breakfast was good too. Especially we would like to say thank you to Vladimir, who show special care and hospitality to us. A memorable experience for our family.

hôtel charmant et élégant, excellent service à la piscine avec champagne froid et autres boissons, eau de la piscine à température idéale et cuisine délicieuse au restaurant (meilleur escargot que nous ayons jamais mangé) Je remercie le personnel de l'hôtel (surtout à l'arrivée où la dame qui nous a accueilli était très sympathique et efficace) tout le personnel qui nous a accueilli avec beaucoup de professionnalisme et de bonne humeur dans tous les espaces de l'hôtel !

As a family of 3 we don’t have many options jn Strasbourg. Most designer properties only accommodate 2 in one room. Good sized, modern rooms by European standards. Efficient, lovely housekeeping staff. Walking distance to Strasbourg old town and train station. A comfortable stay with all the usual amenities of a four star property.

Very close to the downtown, really clean, and excellent service; we were told that parking was full, thus, we had to do a street parking. We had a false alarm on our car 3am. It would be better if there is a way to reserve a parking spot through Trip.com more conveniently.