Hotel Dengan Spa di Shanxi, China

Unfortunately, the overall stay was not great. When we booked the hotel, we specifically requested a non-smoking room, which is essential for us because of health issues. After double confirming with the hotel that they have non-smoking rooms (based on the website, all rooms are non smoking), we paid for our booking. However, shortly after, they informed us that smoking in hotel rooms is common and unavoidable in Taiyuan. We felt deceived into making the payment and realized we were stuck with this accommodation for our 7-day stay. Upon checking in, we had to request a room change due to a strong smoke smell in the original room. The second room was better and the hotel staff was nice enough to provide an air purifier. Throughout our entire stay, people were smoking in the elevator, lobby, and even at the dinner table. If we had known this beforehand, we would have reconsidered staying here. For a 5-star hotel, it did not meet our expectations, and unfortunately, we paid far too much for this experience. The only highlight of our stay was the hotel staff. They were always friendly, helpful, and did their very best to serve the guests, which made our trip a bit more enjoyable. We thank them for their excellent service.

This is a big hotel in a good location ( walking distance to the ancient town) with spacious room , clean and comfortable beds. However, there are no fridge, nor save box in the room; kettle, tea, coffee provided. Love breakfast with a variety of choice, both western and Asian styles, especially the dinner buffet (158 yuan) is amazing; well done chefs! We love a lot of things about this hotel apart from the “shower tickets”; this should be clarified in the hotel’s policy that this ticket is just a discount coupon for using Spa. We thought this is for swimming pool. Overall, we had a good time at the hotel and lucky to visit the Buddha caves and the flying temple in one day. Highly recommend this hotel to any traveller in Datong.

Very comfortable stay. Hotel is older but in excellent condition with very comfortable quiet rooms. Staff very friendly and helpful and spoke good English. The breakfast was excellent with extensive Chinese and western options and even espresso coffee made to order. There was a bit of smoke smell in the corridor at times but none in the rooms and everything was very clean. Hotel was well located in the old town and close to the impressive nine dragon screen. We’d happily stay again

Fasilitas: Fasilitas dan lingkungan hotel cukup bagus, dan kesan pengalaman saya baik. Layanan: Pada dasarnya tidak ada layanan untuk dibicarakan. Pengurus rumah tangga yang merapikan kamar lebih baik daripada staf lain (termasuk meja depan). Apalagi saat saya hendak keluar hotel, saya merasa kesopanan staf front desk perlu ditingkatkan. Saya pikir saya harus memeriksa kamar sebelum bisa berangkat. Bagaimana saya tahu bahwa setelah berdiri di sana selama 5-6 menit, Saya bertanya kepada resepsionis bahwa tidak perlu memeriksa kamar (makanan dan minuman habis disediakan di kamar). Staf di meja depan hanya melihat ponsel mereka dan bercanda selama beberapa menit. Tidak terlihat seperti meja depan hotel biasa. Ketika mereka memotong uangnya, mereka menemukan ada tambahan 14 yuan. Mereka menunjukkan berapa biayanya. Ketika saya menelepon untuk bertanya, mereka mengatakan kami sudah makan coklat di kamar. , saya bertanya dia untuk memeriksanya dan menambahkan saya di WeChat dengan mengatakan ada kesalahan. Saya memintanya untuk mendapatkan hotline tetapi dia tidak memberi saya hotline dan dia hanya bisa meninggalkan komentar di platform. Sebagai hotel lokal yang terkenal dengan barang habis pakainya, mengapa tidak diberikan langsung kepada pelanggan tanpa mengecek kamar? Dan Anda baru mengetahui kesalahannya ketika uangnya dipotong? Anda bisa mengambilnya langsung tanpa melihat tamu yang dipotong. Teman-teman yang berniat pergi harus benar-benar memperhatikan. Selain itu, karyawan yang mengembalikan uang kepada saya di WeChat juga harus terlatih dengan baik dalam menjawab pertanyaan pelanggan. Mereka tidak bisa pergi begitu saja tanpa menjawab.

This hotel was okay. The trip.com description makes it appear as though this property has a laundry room and supplies laundry detergent. They do not have a laundry room and charge extremely high prices to launder guests' clothing. If you were counting on being able to do laundry, as I was, this is something to be aware of.