Hotel Dengan Kolam Renang di An Giang, Vietnam

Hotel ini menyediakan layanan antar-jemput dari dan ke Phu Quoc. Pertama-tama, saya ingin mengucapkan terima kasih kepada Vincent, staf di titik penjemputan. Karena penerbangan kami sangat tepat waktu dan bagasi keluar dengan cepat, kami tiba di titik penjemputan pada pukul 15:15. Kami sebenarnya memesan bus pukul 17:45, tetapi pukul 15:15 juga merupakan waktu keberangkatan bus. Kami pikir tidak akan bisa naik bus sebelumnya, tetapi Vincent dengan sigap berbicara dengan sopir sehingga kami bisa naik bus yang lebih awal. Terima kasih banyak! Secara keseluruhan, layanan hotel ini sangat baik, tidak menurun meskipun sedang liburan Imlek. Hotel ini memiliki pantai pribadi dan kolam renang terbuka di tengah hotel dengan kedalaman 1,2m dan 0,7m. Satu-satunya kekurangan adalah mungkin karena sedang musim liburan, DJ dari speaker di dekat hotel sangat berisik sehingga membuat kami sulit tidur. Mungkin ini perlu dikomunikasikan oleh pihak hotel.

Great stay with excellent service. The staff were very friendly and welcoming, the room was comfortable with a nice view, and the location is super convenient near the airport and town. Vietnamese breakfast was delicious, and special thanks to Koll from the Guest Experience team for the great care throughout my stay.

Хорошо, уютно. Много зелени. Неплохие завтраки. Чистый бассейн.

Kami menginap di Best Western Premier Sonasea selama 4 malam dan memiliki pengalaman menginap yang luar biasa. Hotel ini elegan, sangat bersih, dan terawat dengan baik, dengan layanan yang penuh perhatian dan kebersihan yang sangat baik. Sarapan sangat luar biasa, menawarkan berbagai pilihan. Resor ini sangat cocok untuk keluarga, dengan klub anak-anak, kolam renang besar, dan aktivitas air yang menyenangkan untuk anak-anak. Pantai pribadinya indah, dengan pemandangan matahari terbenam yang menakjubkan yang terlihat baik dari pantai maupun kamar dengan pemandangan laut. Makanan dan koktail di klub pantai lezat dan disajikan dengan baik. Lokasinya ideal — dekat dengan Pasar Malam Sonasea, restoran, toko, dan tempat pijat spa, dengan tur yang mudah diatur di resepsionis. Nilai yang sangat baik untuk tingkat kenyamanan dan pengalaman yang didapatkan. Sangat direkomendasikan.

I’m writing this detailed review so other families know exactly what to expect before booking. To be fair, most of the staff at Vinpearl Wonderworld Phu Quoc were genuinely lovely. The majority were warm, polite and tried their best. However, the issues we experienced throughout our stay were far more serious than what you would ever expect from a resort marketed as 5 star. Our problems started from the moment we arrived. The two receptionists who checked us in were unfriendly, unwelcoming and offered no basic hospitality. We were not allowed to check in 25 minutes early, which was fine, but when 2 pm came and we were given our key, the villa door didn’t work because the electronic lock battery had run out. Once we finally got inside, we discovered multiple issues: • Three of the TVs did not work • The kids’ safari room wasn’t set up • The kids’ room was boiling hot, which is extremely unsafe for a 2 and 4 year old • Star lights were missing • None of the lamps worked • The toilet seat was broken • Guest slippers were missing • The toy dogs provided in the kids’ safari room were stained, which is unacceptable for young children These problems alone would have resulted in an immediate room change or compensation at any true 5 star property. Here, nothing of that sort was offered. Next issue: the kitchen. The villa is advertised as having a kitchen, but it was completely empty. There were only three cups for a family of five, no microwave and no way to heat food. Guests are told they must pay a hire fee if they want to use utensils, cutlery or proper crockery. I have never encountered this policy anywhere in the world — you pay for a villa with a kitchen but must pay extra to actually use it. On our third day, we were locked out of our villa for half an hour with two toddlers being bitten by mosquitoes because the door battery “ran out” again. Completely unacceptable for a resort at this price point. That night, when we asked to have food (purchased from Vinpearl’s own restaurant) heated for our children, we were again told about the cutlery hire fee and were repeatedly questioned about the food even though it was in clearly labeled Vinpearl packaging. To finish the trip, the resort bus to the airport smelled strongly of vomit, which was unpleasant and unhygienic. While the manager and several staff members were polite and tried to help, these systemic issues — poor maintenance, lack of basic amenities, hygiene concerns and unreasonable policies — made our experience extremely disappointing. For families considering this resort: Be aware that the kitchen is empty, you will be charged to use utensils, and you may encounter multiple maintenance problems. These are not small oversights — they affected our stay every single day. Unfortunately, this resort did not deliver anywhere near a 5 star experience, and we would not book here again.