Hotel Dengan Kolam Renang di Greater London, Inggris Raya

Amazing location, amazing service. It was my birthday and the room was decorated beautifully with complimentary drink and chocolate. Could not have asked for more. The only negative was the room was extremely hot which made is very uncomfortable to sleep. On the second night spoke to front desk and they advised to turn all air con/heating off and brought us a fan up so the second night slept like a baby in very comfortable beds. The pool area was beautiful but u fortunately we ran out of time but when we have another stay at the beautiful hotel we will certainly visit it.

Had a great one-night stay in London! Check-in was quick and easy, and the hotel is in a great location, close to plenty of food spots in the gardens. I grabbed a delicious morning bagel before checking out at 12pm, which was super convenient. We also had access to the pool but sadly ran out of time to use it, definitely something to try next time!

My main complaint was only booking for one night. A hotel with stunning views, 1000 amenities and amazing service. Upon arrival I was greeted with great service provided by the staff, who were all very helpful and friendly throughout the stay. On the ground floor you are greeted with amazing art work leading up to the escalators to reception, as well as a modernly designed lobby with plenty of seating and charging ports, and the restaurant/bar just on the left. The hotel was easy to navigate and had around 6 lifts which came very quickly and dropped us off to our 9th floor stop in around 30 seconds. Wow! We had booked the King’s Suite for our stay which ended up exceeding our expectations - Stunning views from the window which stretches all across the living room, a record player with records provided - perfect for music lovers such as ourselves. Ironing board, A Dyson air-wrap & hair dryer (for the girls) and very artsy decorations overall which match the atmosphere of Shoreditch/Hoxton area. A cocktail making station & coffee machine with coffee pods as-well. We had also received a “milk delivery” at our door with fresh milk which was so lovely. Spa access is included in the stay, a lovely heated pool which has stunning led lighted walls and calming frequency noises playing - to further play in to the relaxing atmosphere of the spa. Steam room and Sauna were also placed by the end of the spa which was nice. I loved it so much I woke up extra early the morning of check-out just to enjoy it one last time! And started my morning with a peaceful swim. However some people slowly started gathering around to do the same thing as well from around 9am, So I’d recommend the best time to be right after check-in (3-5pm) as it was completely empty and just refreshed. With all the pool towels reset and floor mopped clean. And a 24-hour gym which I would definitely recommend to go to at night for a late night session, as it was empty and had stunning views of the city. There was a good amount of equipment - at least one or two of each machine & it was quite spacious too so didn’t feel crowded at all. With gym towels & Water cups provided as-well. I do have a few very minor, nit-picky complaints, to mention. However I would like to say would not at all regard my overall positive experience of my stay and will to return : From the Cocktail making station - the shaker was completely sealed shut - although it’s an item that’s airtight sealed and needed pressure to open we had tried EVERYTHING - and with so much effort my partner had cut himself trying to open it , also no strainer was provided so we had quite seedy cocktails. Another minor issue was our milk frother machine was not cleaned and was still dirty from the previous user, a small and fixable issue but should be pointed out in case someone’s craving a nice cup of coffee and pours milk into a dirty frothier without their knowledge. And from the spa - the Sauna inhumanely hot - to a level that the stone floor was unable to step onto without slippers and wood seats unable to be sat on for longer than a second, whilst of course it’s a Sauna - the temperature was unbelievably high, at the max of the thermometer the wall. So was unusable for us. Overall, The hotel was the best place we could’ve chosen for our couples get away staycation. We had enjoyed ourselves too much we ran out of time to visit the art gallery & bar. Guess we just have to rebook again, with a longer stay of course.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

I have stayed at the Leonardo Hotel London Tower Bridge on several occasions, and it is by far my favourite within the Leonardo hotel chain. From the moment you enter, you’re welcomed by a beautiful, inviting aroma that immediately sets the tone for a relaxing stay. The rooms are consistently clean and comfortable, and the staff are friendly, attentive, and always willing to help. The amenities are excellent — the pool is maintained at the perfect temperature, making it ideal for unwinding. Breakfast is particularly impressive, offering a wide variety of delicious options to suit all tastes. The location is also unbeatable, making it a perfect choice whether you’re visiting for business or leisure. I would highly recommend this hotel and look forward to staying again.

I recently stayed at this hotel for a 3-night visit while travelling to London for medical treatment. I specifically chose this property because it advertised a gym and steam room, which I needed to support my recovery. Unfortunately, these facilities were completely out of service on arrival, and at no point before or during booking was I informed that they were unavailable. This was extremely disappointing given that these facilities were the main reason for choosing this hotel. Prior to booking, I had also explained that I have several allergies and requested that something I brought with me be heated up upon arrival. When I asked at reception, the young gentleman was unsure and checked with a colleague, whom I assume was his line manager. Despite the fact that the item could’ve been baby food and that my allergies were noted on my booking, the response was dismissive, and no questions or context were asked, the female receptionist didn’t even look up from the screen as she answered. I fully appreciate the importance of avoiding cross-contamination in hotel kitchens, but the lack of communication or willingness to understand the situation felt unnecessarily unhelpful. When I raised the issue regarding the closed facilities, the hotel did not provide any solution or meaningful support, and they also failed to respond to Trip.com for more than 24 hours, even though we were due to check out the next morning. This lack of communication made the situation more frustrating and felt very unprofessional. To their credit, Trip.com stepped in where the hotel didn’t and resolved the issue the best way they could. However, the hotel’s customer service and failure to provide advertised amenities fell well below expectations for a Radisson-branded property. The room itself was clean, house keeping staff very helpful and attentiveand the location is convenient for Heathrow, but the lack of advertised facilities and the unresponsiveness left a poor impression overall. I hope the hotel improves their communication and ensures that major facilities shown in listings are actually available to guests, and that staff take more care when dealing with guests who have specific health or dietary needs.

Firstly the roof terrace, if you wish to use this, make sure to check it is available before you book. It was booked for private events all weekend so I was unable to enjoy the view that I originally picked the hotel with the idea of dinner over the London skyline. Disappointing and not made clear on apps or their website. Sooo, I paid for superior king room and was put in a disabled room with filthy yellow stained shower curtain and filthy shower seat (what if an actual disabled person had required this room..?!) the bedroom floor had visible crumbs. The TV remote was broken and TV glitched when moving channels, consistent message error when trying to connect phone/Netflix on TV. Broken lamp that fell to pieces when I went to turn it on, exposed wires so I unplugged it. The ”little shop” in the foyer charging £3.90 for one can of coke is mental. Long queue at check in and not much organisation in terms of where to stand and wait. Guy on the door grumpiest guy I'd met all weekend, no smile for me on arrival or leaving. The outside courtyard area could be literally covered for smokers or people wishing to sit outside and moving between my room and hotel and spa without being rained on. Plenty of people walking through restaurants in their robes straight from the spa was a bit weird. I liked the restaurant food and waiting staff were really nice especially Kathleen. Her sweet personality and kind attentive nature made a positive difference to my stay. Unfortunately I wasn't happy with this place considering the cost and other options available, despite being located in the city good for tourists, but I am a Londoner back home for a wedding, so I was quite disappointed with this place. Also felt the pool sauna etc are far too small for the size of the hotel. It got very busy very quick, men being excessively loud and couples in the hot tub. It wasn't very relaxing unfortunately. I would use Trip again but not to book this hotel. Luckily I have been given a small partial refund for my stay from Trip who helped settle my issues with hotel.

We stayed at Park Palaza Waterloo for three nights before Xmas, the overall experience of staying at this hotel was great, staff were welcoming and friendly, breakfast was great with variety of choices, room was spotless clean, only downside is the body lotion in the bathroom in our room was run out and had not been topped up during our stay. But this did not bother us too much because we used the swimming pool in the hotel every day, there were plenty of washing facilities available there. The only reason why I did not give 10/10 is the bed in our room, the spring in the mattress made loud noise . I was waken up few times during my sleep which was frustrating.

The location is perfect, this is just underground station outside the hotel within 5 minutes walk, so convenient for us to walk around in london. However, the room is abit small but its expected since its LONDON righttt