Hotel Dengan Kolam Renang di Pays de la Loire, Prancis

When I booked I read the complete explanation about the property and I then messaged the property for the answers I still needed. There was no mention at time of booking of a gym, it did say they had a restaurant and a shuttle to the airport. To confirm I messaged the property and they said there was a gym, a restaurant and a shuttle. When we got to the hotel, it was a Saturday and the desk clerk stated there was no gym and the restaurant isn't open on the weekends but we can walk to the closest restaurants which were at the airport and no shuttle during the weekend. End of explanation! I received an email after check in asking if I needed anything to which I replied about these missing features, to which they replied I should have read their website where it supposedly explains more about these 3 items. I surely wouldn't have booked had this information been properly stated on the booking website.

Beautiful hotel with central location in the city and right on the beach. Most of the staff is young, helpful and very kind. Not sure why the older staff feel colder though. Overall, the experience is very good but we still think the hotel is overrated. Especially regarding the room which is clean, comfortable but very simple. It could be refreshed and the style could be more elaborate to reflect the level and the style of the hotel.

Such a fantastic hotel, just across the road from the Loire river. The people that run the hotel bent over backwards to accommodate any request & were very helpful in booking restaurants etc. they have a great Spa, Sauna, an indoor & outdoor pool. I would recommend this hotel to anyone who wants to stay in Montsoreau