Hotel Ramah Hewan Peliharaan di Jilin, China

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

服務態度好，，衞生條件好，，出行方便，，價格優惠，，帶着孩子入住，，免費給升級了房間，，真心感激，，服務態度這麼好，，下次來一定住這裏，，並且推薦給朋友們

Pengalaman menginap di hotel yang sangat memuaskan, sangat direkomendasikan! Terutama pengalaman dengan concierge WeChat saya, Liu Xuewei, sangat luar biasa. Pelayanannya sangat bagus; dia menjawab semua pertanyaan saya dengan cepat, dan kami menghubunginya jika ada masalah, dan dia selalu proaktif menyelesaikannya – sangat perhatian. Penginapan ini sangat luar biasa. Staf menyambut kami dengan senyum hangat, lobi hotel sederhana namun elegan, kamar bersih dan rapi, semuanya tertata dengan baik, dan fasilitas kamar lengkap dan menyeluruh. Sarapan hotel memiliki berbagai pilihan yang lezat. Secara keseluruhan, sangat bagus, sangat direkomendasikan!!

Ini adalah kunjungan pertama saya ke Harbin, dan meskipun saya telah membaca banyak ulasan yang mengatakan resor ini indah, saya masih khawatir tentang transportasi. Saya mengirim email ke hotel sebelumnya, dan Coco dengan ramah membalas dan bahkan menghubungi saya di WeChat untuk menjelaskan cara menuju ke sana. Dia juga mengatur transfer pribadi dari stasiun kereta api — layanan yang luar biasa! Kami sedang berbulan madu, dan Coco mengejutkan kami dengan meningkatkan kamar kami ke suite yang sangat luas. Itu benar-benar indah, dan saya sangat menghargai perhatiannya. Saya sangat menyukainya! Ketika kami tiba, Coco terus membantu kami dengan segala hal. Dia mengatur transportasi untuk kegiatan kami seperti naik snowmobile, menunggang kuda, dan memberi makan rusa. Semuanya berjalan lancar dan melebihi harapan saya. Karena kami menggunakan eSIM dan tidak memiliki nomor telepon Tiongkok, Coco bahkan membantu mendaftarkan dan membuat kode QR yang kami butuhkan untuk mengunjungi pemandian air panas di Club Med, memberi makan rusa, bermain ski, dan mengendarai UTV. Layanan yang diberikan benar-benar luar biasa. Resor itu sendiri sangat cocok untuk liburan yang santai. Terdapat Burger King, area kota kecil dengan restoran dan toko serba ada, serta banyak tempat indah untuk berfoto. Restoran sarapannya sangat bagus, dengan berbagai macam makanan. Semua stafnya ramah dan penuh perhatian. Saya benar-benar terkesan dan sangat menyukai masa menginap saya di sini. Sangat direkomendasikan!

這次和朋友帶狗狗來長春玩，選了康鉑酒店（長春人民廣場桂林路店），體驗感直接拉滿！ 📍位置超讚：就在桂林路商圈，離人民廣場也很近，逛街、出行都特別方便。 🐾寵物友好：作為一家市中心的酒店，能做到真正的寵物友好真的太加分了！前台看到狗狗特別熱情，還主動提醒我們注意事項，房間裏也提前做了清潔，完全不用擔心異味或衞生問題，毛孩子也玩得很開心。 🛏️房間體驗：我們住的尊享大床房，空間寬敞，床品是夢百合床墊，躺上去又軟又有支撐力，一覺睡到天亮。房間乾淨整潔，設施也很新，智能設備用起來很順手，細節處都很貼心。 💁服務滿分：從辦理入住到退房，全程都感受到了工作人員的熱情和專業。有任何需求都響應得很快，態度也特別好，讓人感覺像回家一樣温暖。 總之，無論是位置、衞生、環境還是服務，都遠超預期。下次來長春，這裏絕對是我的首選！強烈推薦給來長春旅遊，尤其是帶寵物出行的朋友們！✅