Wir waren sehr positiv überrascht, Zimmer sauber, nett und modern eingerichtet. Personal super freundlich und hilfbereit. Frühstück war perfekt und alles da.
Gerne wieder.
Hotel near Karlsruhe City Center,Karlsruhe100% of visitors choose this area
GGuest User2025.03.30
This is the umpteenth time I've stayed here. The location of the hotel is pretty good, and it's convenient for parking. There are supermarkets and restaurants across the street. It would be even better if there was a gym.
Hotel is near the old town, comfortable, quiet, nice, good service, the breakfast is good. But the cost like to borrow umbrella cost you euro$2 for borrowing 2 hours. That’s not acceptable
Very pleasant stay at this hotel even if only for one night, the checkin was fast, the staff was nice and welcoming and everything was clean. The bed was comfortable and the room was well equipped. Only downside are the prices of parking and breakfast otherwise 100% satisfied
The two drawbacks are that the room is not big and the two beds are too close together, which is a bit awkward. There are very few breakfast categories and nothing to eat.
Everything else is okay, the hygiene is good, and the surrounding environment is quiet.
The parking fee is 10 euros per day per car.
+ Location is good, there are many restaurants near + bus stop
+ staff were always very friendly
- Parking garage are very narrow, the garage was often full and you had to park outside (parking charges for the garage still fell full)
- The air conditioner in the room was a warning that the filter must be exchanged (fortunately, the air conditioner did not have to use)
- Cleaning service had to be ordered at check-in for certain days - but it was not complied with (on the outlined day no cleaning service passed, the towels were still on the floor and the bed was not re-referred)
- Very unmodern bathroom - water has taken something until it was warm; overall however clean
Breakfast: Amazing food, view from breakfast was the highlight
Room: Stayed for several nights, had sparkling water free bottle for first day, but water was not provided for the remaining days. I ended up boiling water with the coffee machine and had water with coffee taste for those days, because there were no kettles. If you like coffee, this would perfect though. Overall, would still highly recommend the hotel despite the ”coffee water”.
Noise: Very quiet and peaceful. I noted some comments said it was loud, but I couldn't hear any train sound. Great for business trip.
The hotel was very super and staff were pre-eminent, the free Wi-Fi for the streaming was a minute point. Generally a nice hotel and we would like to come back.
Great
135 reviews
9.3/10
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TWD 2,190
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GGuest UserSuch an amazing spot. The staff was incredibly kind, helpful and generous. Would absolutely stay here again!
MMAll in all, not a terrible stay. When we first got there to check in the front desk was closed even though it was 5pm and check in was until 10, and the automatic check in machine was broken with a note on it to pick up our room keys at the hotel across the street. We went there and they had no idea what we were talking about so we had to carry our luggage back across the street after contacting trip.com who replied IMMEDIATELY (thank you guys so much your customer service is incredible!) we got the number to call the hotel after hours and it turns out they forgot to leave our keys so they sent someone back over to let us into our room. We got into our room and it wasn’t the room we booked, it was a room in the attic that on one side I couldn’t even stand up without hitting my head (I’m 5”3) but it had AC and it was a place to rest our heads so it could wait until morning. The next day when we came down we mentioned the room error and the look the first guy gave me was full of contempt, so his customer service was awful. I know I don’t look like a conventional woman with my hair and tattoos and I understand different cultures can collide but that’s fine, though when the manager came to talk to my fiancé his attitude perked up a bit and he found a smile. They got us in the correct room and this room was a normal size but the ac unit for that room is a portable roll about one that the hose wasn’t sticking out the window with the netting correctly and they tried to come fix it (duct tape) but then the hose broke but my fiancé found a way to shove it out the window and it took awhile to get the room cooled down but then it was great. After that the rest of the trip went well, the woman with the copper/red hair was super nice and overall we really enjoyed our stay. The breakfast was a really good breakfast and the hotel is in a great location with secure parking. Check out Lino’s around the corner for fantastic drinks and the döner place downstairs is killer.
It’s most important that most Germans don’t approve of AC so keep that in mind if that’s important to you that you double verify where you book. All the trouble aside we would definitely stay here again, just don’t count on the blow dryer in the room or the AC to work and room service may need to be requested multiple times.
AAnonymous UserVery friendly and new hotel (the hotel building is on the right at the end of photo 1). It has a self-service luggage locker. It is commendable in every aspect. The breakfast is rich. It is right next to the two famous hot springs. It takes 10 minutes to walk to the center of the old city.
SSUSAN TOMIf we could give this hotel a review of 10/5 we would. We stayed for an extended time (16 days) and during that time we experienced the best and friendliest service.
The reception staff was always friendly and cheerful. Everyone was ready to help with any question we had.
Breakfast was amazing. The selection was terrific. And every morning we were greeted by the pleasant and happy staff. One staff member told me she loves her job. Who doesn't want to stay in a hotel where the staff love working? Several days my mother who travelled with me was ill and the staff made it so easy for me to take breakfast to her in the room.
The room was terrific. We requested the accessible room and were not disappointed. Despite Ettlingen not being the most wheelchair friendly, Stadthotel Engel had every accessibility need addressed. The front entrance has no stairs. They have an elevator that stops at the breakfast room level. The bathroom in our room was wheelchair friendly with a raised toilet, fully accessible shower, and vanity that could accommodate a wheelchair underneath. We did not have a wheelchair but my mother has a walker which requires many of the same accommodations. The room has air conditioning for those who are concerned about that.
The location is amazing. From the hotel you are directly in the old city and can walk to many stores, cafes, and restaurants. The hotel entrance is located in an inside court area where there are tables that can be enjoyed during the nice weather.
FFrank KadirI recently stayed at this hotel and found it to be a solid choice for a short stay of 1-2 nights. The location is excellent, offering easy access to local attractions and public transport. However, be aware that parking comes with an additional cost of 15 EUR per night, which might be a downside for those driving.
The hotel itself was very clean, which is always a big plus. The room was small but fine for a couple; however, for a family with a child, it felt a bit cramped. It was manageable for a short stay, but if you're planning to stay longer or need more space, it might not be ideal.
Breakfast was suitable for those accustomed to a typical German breakfast—bread, cold cuts of cheese and sausage, yogurt, and muesli. For those looking for more variety, particularly Asian travelers, the options might feel limited as there were no warm dishes or other typical Asian breakfast items.
One minor inconvenience was that our bottled water was not refilled after the first night, which was a bit disappointing. Also, be sure to lock your door because the cleaning staff may enter in the morning without warning, which can be quite startling if you're not expecting it.
Overall, it's a good place for a quick stay, with a solid, reliable atmosphere and great cleanliness. Just be prepared for a few minor drawbacks, especially if traveling with family, needing more space, or looking for specific breakfast options.
GGuest UserPros- Funky hotel in a central location. You can walk to the city center. Very close to U6 tram which goes directly to the airport. Stay at room 520 for for nights. The room was spacious with bright lights. The bed was big and comfy. The staff is young and energetic.
Cons - breakfast lack varieties. Send message to staff via tablet/ipad provided in the room but no response. The fridge was not working.
DDmitrii L.The hotel pleasantly surprised us, polite staff, everything was clean, and not far from the center, delicious breakfast, so everything was perfect.
GGuest UserThe hotel is right outside the train station. The room is average, but it has everything you need. It is simple, comfortable and new. You can check in via the self-service machine, which is more than expected. It is cost-effective and has a good location. You can walk to the attractions.
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