Friend He Hotel (Zhangjiajie High-speed Railway Station) Guest Reviews
4.6/5
Very Good
959 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(959)
Positive reviews(938)
Reviews with photos/video(100)
Classy environment(57)
Friendly front desk staff(36)
Delicious breakfast(30)
Convenient parking(23)
Easy to get around(22)
Perfect for business trips(13)
Close to train station(7)
Stayed multiple times(4)
Negative reviews(21)
Jack
Deluxe Double room
Stayed in Apr 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on May 21, 2024
I had a very nice stay here. Good location close to the airport, railway station, and Tianmen Mt. cable car. The room was perfect. Very clean and spacious with a nice view of TM. Would stay again.
Response from Property: ❤ [First choice for travel] [Excellent service] ❤ "The most beautiful romantic encounter in the world is meeting another version of oneself." Remembering the time when I had no other thoughts and wanted to be a wanderer wielding a sword to travel the world, I longed to meet someone who understood me, to eat together, to enjoy the same scenery, to sing praises, and to remember and love the same person. Seeing you is like seeing another me. The same life may be boring, but the same person is a rare confidant
Guest User
Deluxe Double room
Stayed in Feb 2025
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 6, 2025
好好的fang juang hrn bucuo
Response from Property: 親愛的客官,感謝您對小藍的讚美與認可,很高興此次入住給您帶來愉快的入住體驗。富藍特是一傢俱有民族文化的特色連鎖酒店,我們確立了“還原心底民族嚮往,傳播風景故事人文”的核心使命,向客官們展示人文精品酒店的獨特魅力。遇上富藍特衹為一切美好,駐足相悦,温暖相伴!
Guest User
Deluxe Twin room
Stayed in Oct 2023
Couples
23 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Beautiful hotel and rooms. We really liked this place. The hotel is near to a lot of restaurant. It is also near to bus station or not far from downtown by taxi or didi.
Response from Property: Friends from afar, welcome to the beautiful Zhangjiajie. Thank you for choosing to visit our hotel at different times, locations, identities, and events. Life is everyone's own, but providing you with a comfortable environment and thoughtful service is something that Xiaolan has always insisted on~Thank you for having you
Erih the
Discount Twin Room
Stayed in Mar 2024
Couples
8 review
5.0/5
Outstanding
Posted on May 10, 2024
Amazing
Response from Property: ❤【服務滿意】【乾淨衞生】❤看到親的評價真是很激動的啊! 非常感謝親的誇讚,同時也十分感謝您對我們的認可,我們倡導真誠,熱情,禮儀,周到的待客理念,以及我們酒店的人性化的設施設備讓顧客感到舒適 ,温馨 。再次感謝親的力挺和一路的陪伴。小藍期待與親下次的相遇哦~我們會有更棒的驚喜迎接您!
Senlinge945
Deluxe Twin room
Stayed in Jan 2025
Family
52 review
5.0/5
Outstanding
Posted on Feb 5, 2025
You can see Tianmen Mountain when you open the window of the hotel. The hotel is clean and the facilities are quite new. The breakfast in the morning is very rich and the noodles are good. I recommend everyone to try it.
Original TextTranslated by Google
Response from Property: Dear guest! Sincerely thank you for staying at Xiaolan's home. It is Xiaolan's luck to add convenience and comfort to your journey. Life is like a hiking trip. After passing through thorns and swamps, we will eventually welcome the most beautiful scenery. Life is not about how much you have, but how you view what you have. The Fulantes will not become supporting roles because of the twists and turns in their lives, nor will they become spectators because of the ups and downs of the story. We will continue to move forward as always and reach the most beautiful place in life. Thank you again for coming and wish you all the best! Looking forward to seeing you again!
Guest User
Deluxe Twin room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The hotel environment is good, the front desk service is very warm, it is worth recommending
Original TextTranslated by Google
Response from Property: Sincerely look forward to seeing you again
Guest User
Discount Twin Room
Stayed in Jul 2024
Other
1 review
0.5/5
Posted on Sep 24, 2024
It is the worst hotel I have ever stayed in. It is comparable to a hotel. The sanitary conditions are so bad that I am speechless. After I reported it to the front desk for the first time, the front desk staff ignored it and smiled. They continued to stay and did not clean the room for the guests. The takeout box is still fermenting in the room. I hate the smell of cigarettes and I can't smoke. It's too bad. The second time I reported it to the front desk, I said I wanted to see the manager. The front desk kept asking why I wanted to find the manager. Please, I must be looking for the manager to complain. , I told the front desk on the first day but ignored it and didn't handle it. I must find someone who can handle it. There was also a problem with the light in the room, it kept flashing. After the manager came, he changed the room. Please ask me the next morning. I told your front desk staff that it should be changed. I have to make things so complicated. I don’t want to talk about the room I changed. At noon, the manager took me to see the room and explained to me that the carpet would smell after being washed. I can understand, but there is always a sound of water in the room. I thought it was the shower next door or something. But when I came back at night, there was always this sound of water. It basically never stopped. It was very noisy. I thought about the solution and the only solution was to change rooms. After playing for a day, it was no longer there. Don't want to move, this hotel is very bad
Original TextTranslated by Google
Response from Property: First of all, I'm sorry that I didn't get your approval, and thank you for taking your precious time to leave a review. If you stayed in August, you left a negative review in September and followed up with a follow-up review in October. I appreciate your efforts. As you all know, our reviews cannot be changed. You should also know why we contacted you. When you checked in, you went to the front desk and said that you were looking for the manager but did not talk about it, so we did not pay attention to it, but the manager was indeed out at that time. After learning about your feedback (the takeout box was not thrown away for you, the room smelled of cigarette smoke), we notified the general manager to meet you as soon as possible, and as an apology, she treated you to stay for another night at her own expense. , help you upgrade to a zero-pressure room for free. If you don't recognize the sincerity of the hotel, how can you accept our apology and stay for another night for free... We would rather focus on rectification for one month of phone and text message harassment. The way to have love is to exchange sincerity for sincerity. I wish you success in your work and happiness every day
Guest User
Standard Queen Room
Stayed in Jan 2025
Other
1 review
2.7/5
Posted on Feb 5, 2025
Very average, a friend helped me book this, I wouldn't choose this place myself. There was a machine on the top floor that was very noisy, the waiter had a bad attitude, the kettle in the room leaked and the waiter didn't admit it, and when I asked for a bottle of water, he blamed the guest for not saying all the requests at once
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Xiaolan's Home and taking the time to share your stay experience with us. We regret that this stay has caused you dissatisfaction. Xiaolan will definitely strengthen training and employee management. Please accept our sincere apologies! I also sincerely hope to see you again and give Xiaolan a chance to make amends. If you have other suggestions, please feel free to raise them. Your suggestions will help Xiaolan to continuously improve and perfect itself. At Fulante, customer satisfaction is particularly important to us. Fulante will humbly accept your feedback, make corrections if necessary and encourage others if not. We will start from daily details and pay more attention to user experience. Looking forward to your next perfect encounter!
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The hotel environment is very good, very clean, and the service of the beautiful front desk lady is warm, thoughtful and considerate! Everyone can choose this hotel when coming to Zhangjiajie!
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing to stay at Xiaolan Home among thousands of hotels. Xiaolan Home is willing to be your safe haven and your boat. "People are on the journey, home is in Fulante" You will never be lonely, we will always accompany you...
Guest User
Deluxe Twin room
Stayed in Dec 2024
Family
3 review
3.0/5
Posted on Feb 1, 2025
When we first checked in, the bathroom was wet and there was water in it. We called the front desk and asked the waiter to take a look. They said it was water left over from cleaning and was used to flush the bathroom. The house is not soundproofed. We were woken up at 7am. Maybe there were kids watching cartoons in the next room, but we could hear them clearly in our room.
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for sharing your stay experience. Xiaolan deeply apologizes for the problems you encountered during your stay! Xiaolan is very sorry that this stay did not meet your expectations. Our service can be continuously improved and needs the constant care and suggestions of guests like you. Once again, I deeply apologize to you! Xiaolan does not avoid problems and dares to face user feedback. This also reflects that there is still a lot of room for improvement in Xiaolan's service. There is no best service, only better service. Fulante will humbly accept your feedback, make corrections if necessary and encourage others if not. We will start from daily details and pay more attention to user experience. Looking forward to your next perfect encounter!
Guest User
Discount Twin Room
Stayed in Dec 2024
Other
2 review
1.0/5
Posted on Jan 20, 2025
I was really dissatisfied and went out to stay in another hotel at night. The bed sheets in the hotel were tattered and stained, and the facilities and equipment were very old and the carpets were also very dirty. No one delivered the takeout upstairs, and the front desk service was not good either.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your choice and support of Xiaolan. We are deeply sorry that we were not able to bring you a comfortable stay experience during your stay. First of all, I know that the problem you reported was contacted by the platform. The hotel attaches great importance to the problem you reported and verified it as soon as possible. You requested a full refund. After the room inspection and the platform reflected your check-in and departure from the hotel, During the hotel time, the room check showed signs of check-in, and you left the hotel after checking in for 5 hours without informing the front desk that you wanted to check out. Considering your feelings, we agreed to a partial refund and charged the price of an hourly room. Your fee and the remaining fee have been refunded to you by the platform. It is not true that you told the platform that you felt bad and left the hotel the first time you checked in. Finally, I wish you success in your work and happiness every day.
Guest User
TRIPLE DELUXE
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The room is big and spacious, clean and sanitary, and the service attitude is very good.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Thank you for your support and praise. Use longing to shorten the distance, use smile to extend the memory, use emotion to melt the ice and snow, use persistence to exchange for eternity, use sincerity to repay sincerity, and use sincerity to wish dreams come true! I wish you a wonderful trip, every time will be different from the last! Thank you for stopping by Fulante and we look forward to seeing you again!
Guest User
Standard 2-bed Room
Stayed in May 2024
Business travelers
19 review
1.5/5
Posted on Jun 18, 2024
There were 4 spider webs next to the window in room 1303. The hygiene was really worrying. The invoice was not issued for a day. I kept calling and explaining. There was a boy on the phone who was fooling people. To be honest, I don't recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing and supporting Xiaolan. We are deeply sorry that we were unable to bring you a comfortable stay experience during your stay. The issues you raised are indeed negligence and loopholes in our work. We will also strengthen the management of room hygiene and front desk services in the future. We look forward to your next stay and guarantee to bring you a comfortable and high-quality experience. All the staff of Fulante wish you a smooth work, good health and a good mood every day.
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Family
16 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Clean and sanitary, the shower water is very strong and the breakfast is also rich.
Original TextTranslated by Google
Response from Property: Dear guests, guests are like family. Thank you for your recognition of Xiaolan’s services. We will continue to provide the same good quality and more perfect services as always and look forward to your visit again. Thank you for your support and wish you happy every day!
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Convenient transportation, clean and hygienic, the front desk is very friendly
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The best advertisement is word-of-mouth recommendation from customers. We are honored that Xiaolan's service has been recognized by you. Looking forward to your next stay