Ulasan Grand Hotel Zagreb

Nice hotel in good location, close to theshopping mall, comfortable room.

Very disappointed about this hotel. First they wanted to charge me extra to check in 20 minutes before 3pm, then I had to pay for spa €30 (€15 each) but I was not aware about this when I checked in!! Also when I wanted to change a towel at the spa they request another €5/towel!! Excuse me but I didn’t wanted to buy your towels!! I will not return for sure!!

It was perfect. The service was amazing and the hotel and rooms were clean, luxurious and cozy.

The hotel is relatively new, with complete facilities and no peculiar smell. It is convenient for business travel. There are two large shopping malls within walking distance, which makes shopping convenient. There is a free indoor swimming pool and gym. The overall stay experience is very good. It is recommended for business travel and tourism shopping.

A relatively new hotel, not in the city center, but surrounded by large shopping malls and free parking

The room was OK! Just average service! Service: The attitude of the waiter at the swimming pool is particularly bad. His arrogant and rude attitude towards Chinese people again and again is very uncomfortable! Room service did not change towels or clean the room! The bar is not bad! Breakfast is also good! I just don’t approve of the service attitude of the pool attendant!

Lung heat is very good and very new

After staying for two days, there was no service, and the bathroom towels in the room were not cleaned at all! When I took my children to the swimming pool, the waiter's attitude was extremely bad. He was only targeting Chinese people. There were a whole room of people in the room. He insisted that we speak loudly and specially recorded a video. Our voices were not ours at all. It was extremely outrageous! It feels a bit racist towards the Chinese! Not satisfied with the service here! A video of the swimming pool is provided so that everyone can see why we were so noisy. The massage SPA is arranged next to the swimming pool. It is not a bath, so how can there be no sound! When checking in, you can write a clear statement stating that children are not allowed to stay and no sound is allowed while swimming! It's so ridiculous. There was basically no sound from our child in this video. When the waiter came in, he came straight to us and asked us to remind the child to keep it down, but we didn't make any noise at all! Time and time again! This is the worst hotel experience! Service: Almost no service, no replacement of towels, no cleaning Health: Not bad Environment: To be honest, the environment is OK Facilities: OK