Ulasan Grand Mercure Okinawa Cape Zanpa Resort

This hotel is at least an hour away from the airport. Check in: Out of the four hotels we stayed at during our time in Japan, this had to be the slowest. We arrived after the recommended check in time, and were in a queue for over 30 minutes. Once at the desk, checking in time was about 10 minutes (considering we had already pre paid). Rooms We are a family of four and booked two superior twin rooms (next door to each other). The rooms were clean and spacious. Maybe the extra space could be attributed to the fact that sofa that was meant to be in the room was missing. Beds very comfortable, and underneath each bed was a pull out bed, so essentially the room could house four people (if you do not mind comprising on space). Shower (nice and powerful), bath tub and as standard with every hotel we stayed, heated toilet seat with bidet. Products were of a high standards (toothpaste in paper sachets), shampoo, conditioner, hand soap and body lotion, all with a pomelo scent. Didn’t need to use my own products. Breakfast, lunch and dinner When we booked, there packages on offer: breakfast only, dinner only and all inclusive (breakfast, lunch and dinner). Breakfast was very good. A large selection of food, coffee, beer, sparking wine, juices/smoothies. However, something needs to be done about queuing for breakfast. 40 minutes wait time not ok. Staff could not manage the large influx of guests. There were empty tables and guest waiting. Dinner was also of a high standard. No waiting (it would appear that more people opted for breakfast only). Free flow beer, juice, sparking wine and spirits (with a cocktail menu). What would be good, if there was a 7 day menu or a feature dish each night. After 5 nights, both breakfast and dinner became boring. Lunch was not available. This was a bit of sticking point. I asked management why there was no lunch as it was clearly included in my booking receipt. Apparently this is an error by trip.com and I will need to follow up with them. Based on this there is actually no all inclusive package, as the free flow champagne, beer drinks and snacks that was served from 3pm to 6pm and from 7pm - 10pm was available to everyone. What this created was mass queuing in the lobby area. Also, guests that opted not have dinner were permitted to order take away (McDonalds/KFC etc) into the hotel, so the lobby was packed with people and a cacophony smells from the food. I have never been to hotel where this has been permitted. Beach and swimming pools Zanpa beach was crowded and there are not enough umbrellas and chairs to go around. Poolside facilities, nice and new. Cabana’s for rent (4 hours at a time), which comes with a platter of fruit and a drink per person (maybe when the pool bar opens, you will cabana service). Staff Friendly and well dressed. Not many staff spoke English. So lots of gesturing and pointing. I think once the construction is finished, the hotel will be very nice. What is unfortunate, is that for a hotel of that size, which offers so much food and drink and is far from everything, there is no fitness suit/ gym and studio for fitness classes (to allow guest to keep fit and burn all the extra calories they are consuming) :-)