Hotel Metropolo di Yangzhou

In the busy life, we are always looking for a place to completely relax the body and mind. And the thin West Lake Hot Spring Resort, is such a dreamlike place, it with incomparable service, for each visitor to weave a beautiful memory. The moment he stepped into the resort, the enthusiastic and professional doorboy greeted him. With sincere smiles on their faces, they greeted us and quickly helped carry the luggage and guided us to the front desk. Xiao Zhang, the receptionist at the front desk, was even more impressive. without making us feel irritable about waiting. The room service of the resort is unique. When we open the door, the clean and warm environment suddenly greeted. The bed is soft and comfortable, the sheets are as white as snow and send out a faint fragrance, each fold seems to tell the heart of the staff. The facilities in the room are complete, and the layout is reasonable, from convenient charging sockets to exquisite toiletries, all take into account the needs of the guests. Every day the room cleaning is extremely meticulous, Tong Beibei housekeeper not only arranges the room in good order, but also considerate according to the use habits of the guests. Once we accidentally left a piece of clothes in the bathroom, and when we came back, we found that it had been neatly stacked on the bed, deeply touching the attention to the details and the respect for the guests' belongings. When it comes to catering service, it is a feast for taste buds. The waiters are like the messengers of food, knowing the menu and can recommend the right dishes according to our taste preferences. Whether it is the hearty buffet for breakfast, or the exquisite dishes of the meal, each food shows the superb skill of the chef.The ingredients are fresh, the cooking is just right, and the taste retains both local characteristics and innovative elements. In the process of dining, the waiter can always appear in time when we need it, to add drinks and change the tableware for us, but it will not disturb us too much, so that we can enjoy the pleasure brought by the food. In addition, the resort also provides room delivery service. Once we did not want to go out because we were too tired to play, so we ordered the food. arranged the table, so that we could enjoy the dining experience in the restaurant in the room. The hot spring service is the core highlight of the Slender West Lake Hot Spring Resort. From the The staff will regularly inspect the water temperature and water quality of the hot spring pool to ensure that every guest can enjoy the best hot spring experience. They will also provide guests with clean bath towels and drinking water. When we feel a little tired in the hot spring, they will carefully ask us about our feelings and suggest that we take a proper rest. In addition, the hot spring area and rest area, which is equipped with a comfortable lounge chair and warm blanket, when we come out from the hot spring, can rest here, enjoy a moment of peace, the staff will timely pass a cup of tea, to disperse the chill for us, that kind of caring feeling, as if in the home. Throughout the holiday process, the resort also praised its other servicesWhether it is the guidance service when visiting the park, or the quick response and processing when encountering problems, we can feel the professionalism and heart here. For example, when we asked about the surrounding tourist attractions, the staff not only informed us of the route and mode of transportation in detail, but also provided us with some small suggestions to play. These extra intimate actions made our vacation more perfect. I would also like to thank HanChao who has been following up for his meticulous care. In short, Slender West Lake Hot Spring Resort has created an unforgettable vacation trip for us with its excellent It will make you linger with services beyond your expectations.

Location is the big plus.  Within the compound there's hot spring baths, historical sites, multiple restaurants (some needing 2 weeks advance reservation).  The only downside, which can't usually be avoided in China's locally managed hotels, is that the habits of people using rest rooms / importance of toilet paper refill is different from what some foreigners are used to. Still, overall I'll give it 4.6 stars given the variety and historical significance of some of the sites within the compound.

The service was absolutely fantastic. The staff is very friendly and can anticipate your every need. The room is very comfortable. No noise, great bedding, nice bathtub, and good curtains. Coffee and fruit are provided. The location is convenient to get a taxi. The breakfast is abundant and delicious. The only improvement is to clean a little better. There are some marks on the glass doors in the bathroom. The bedding and towels are very clean. Just these small points.

The room on the first day was not very good, so I paid extra to upgrade the room. The hotel listened to my feedback and improved the service. The new room is very large, with a lake view, a water bar, a capsule coffee machine, and a lot of water for me. The sanitation is also in place. Yangzhou Shangri-La is next to the Yangzhou Museum. It is good to stay here for self-driving tours, and parking is also convenient. If you are not driving, it is a bit remote to go to the attractions in the old city. The breakfast is a little inferior to Shangri-La in other cities. Maybe it is because there are too many people during the Spring Festival. There are too many people, and many things are gone as soon as they come out.

We had a great stay at this hotel. The view from our room was beautiful and the bathtub was excellent. The buffet was very nice as well. Isabelle at the front desk was very kind and helpful. We will definitely come back.

The hotel is situated in a great location, right next to the famous Dong Guang Road. It is also next to the Marco Polo museum and near the Marco Polo statue. From the hotel it is very easy to get to all the attractions such as the slender west lake which is a must do in Yangzhou. The hotel staff are absolutely fantastic and we were upgraded to a loft suite. They made us feel so welcome and we felt like we were at home. A big thanks to miss Shi Yanyan, Lu Wei and Mr Dong for looking after us and making our trip special. This hotel provided us with exceptional customer service and we highly recommend it. The loft suite was beautiful with a wonderful river view. The room was very clean, cosy and had great amenities. The loft suite has two bathrooms/ shower rooms, two TVs (one in the living area and one in the bedroom) and Dyson hairdryer. When we checked out they gave us a very special gift of local sweets. They really are a fantastic team.

This was my 2nd time staying at this hotel. This hotel is excellent, and whenever I come back to Yangzhou for a Business Trip, I choose this hotel without any regret. The hotel environment is very good, the rooms are very clean, and all the staff are very nice and well-mannered. I am especially thankful to Mr. Zhou Junchen. I can say he is an excellent staff member who represents this hotel's image in a very professional way. Again, I am very grateful to all the hotel staff and especially to Mr. Zhou Junchen. I will definitely come back to stay in this hotel again. It gave me a good feeling and made me want to return. All the staff have a very good personal touch. 😊😊😊👍👍👍

Wonderful hotel, clean, large rooms well located near Slender Lake and good restaurants. I will definitely stay here again.