Hotel dengan Kolam Renang di Xi＇an

Really nice hotel! The stuff helped us in multiple ways! They were really helpful and kind, the room was very nice and clean, but there was a bit of cigarette smoke smell! The breakfast was really really good, both the Chinese and especially the Continental one! I recommend this hotel in Xi’an!

An amazing hotel situated in a great location. The staff were incredible, in particular Jack and Andy, they couldn’t help me any more than they did.. Due to flight delays I was given a free 4pm check out, free upgrade on arrival and the breakfast was amazing, loved this place!

Didn’t have opportunities to dining in at the hotel itself, since there are so many local food choices, but can definitely say that their customer services are among the top notches. Smooth check-in/out, free laundry amenities, conveniently located in the heart of Xi’an (Bell Tower area), which makes it easy to reach pretty much everywhere in and around Xi’an. Really appreciated Ningning’s help towards our laundry need! Believe me, laundry is equally an important part of our journey during our stay in China, since we were traveling during the summer time. Overall, it is a good lodging venue!

I love this hotel, the staff were super nice they even gave me some souvenirs when I check out, help me load my very heavy luggage to the taxi, the house keeper also super nice I ask for some extra tea once but they gave multiple time and very considerate too, I take a tissue box from the bathroom since I didn't see any tissue on the working table and the next they they put another tissue on the working table for me😆 , the only downside that I feel is that they don't have food delivery robot that can deliver food right to your room, they have the ** food cabinet but unfortunately when I use they they didn't work for me since I don't have local phone number so I'm not able to retrieve my food, the front desk try to help me by calling the customer service but no luck. Other than the robot food thing oh and the metro also a bit far, this Hilton Hotel a pretty good place to stay

The design and decoration of this hotel is very good. The hotel staff are very friendly and polite and will take the initiative to greet. The gym and swimming pool are also very good. The hotel restaurant has a rich breakfast.

The looks and feel of the hotel is nostalgic. A bit old in terms of the room that we stayed in. As Xi’an is known for its spicy food, it’s a reprieve to have some non-spicy options provided at breakfast. The spread for the buffet dinner is nice and filling. Overall it’s a great place to stay-in and relax.

I must say that it beyonds expectation for Gran Melia hotel, particularly Manager Berry, she works with excellence service mind. The first time I go traveling in XiAn with my elder mom. It is quite complicated to take care her. But this hotel is the right answer, specially Miss Berry who understands our needs well. Full breakfast buffet with various food and wider room with balcony is perfect for us. I must recommend this hotel to my friends and suggest them to book premium room too.

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.

I had a wonderful experience during my stay at this hotel. The customer service was exceptional, especially at the hot springs. The staff were attentive and went above and beyond to ensure our comfort. A special mention to the manager, Roland, who was incredibly helpful throughout our stay. He could speak English fluently, which made our experience so much smoother. This level of service is a bit different from some of the other Chinese hotels we’ve stayed at. I highly recommend this hotel for anyone looking for a relaxing and well-supported stay.

My stay at The Ritz-Carlton, Xi’an was simply outstanding. From the moment I arrived, I was enveloped in luxury and warmth. The entire staff was incredibly attentive, but Meghan truly stood out. Her attention to detail and genuine care for guests were remarkable. She went above and beyond to ensure every aspect of my stay was perfect, from personalized experiences to thoughtful recommendations. Thank you Megan for making my stay truly unforgettable.