No. 988 Qujiangchi East Road, Yanta District, Xi'an, Shaanxi, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Hyatt Regency Xi'an
9.4/10
Outstanding
2961 ulasan
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Ulasan terverifikasi
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(2961)
Positive reviews(2914)
Reviews with photos/video(1462)
Classy environment(438)
Friendly front desk staff(234)
Delicious breakfast(158)
Well designed(99)
Perfect for kids(77)
Secluded lake view(58)
Delicious buffet(24)
Great swimming pool(23)
Negative reviews(45)
Elton de Freitas Carvalho
Hyatt King Room
Check-in Mar 2025
Family
80 ulasan
10.0/10
Outstanding
Diposting pada 13 Apr 2025
The location of this hotel is very good 👍 practically inside Nanhu Park, the staff are very attentive, the breakfast is great.
Tanggapan dari Properti: Dear guest, Thank you very much for choosing Hyatt Regency Xi'an and sharing your pleasant experience! We are glad that you are satisfied with the environment, restaurant service and rich breakfast. We are very honored to provide you with a quiet and comfortable rest environment and convenient travel conditions. We look forward to your next visit, and we will continue to work hard to provide you with better service!
Jean.B
Hyatt twin room
Check-in Sep 2024
Business travelers
4 ulasan
9.5/10
Amazing
Diposting pada 19 Okt 2024
Great location, lovely view when you get the balcony unit.
Breakfast service can be improved with more selections and changes.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your experience at Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed our great location and the lovely view from your balcony unit. It's wonderful to know that our surroundings contributed positively to your stay.We also appreciate your feedback regarding the breakfast service. We strive to provide a diverse and satisfying dining experience for our guests, and your input is invaluable in helping us improve. We will certainly take your suggestions into consideration as we look to enhance our breakfast offerings.Thank you once again for your insights. We hope to welcome you back to Hyatt Regency Xi'an in the future, and we look forward to exceeding your expectations on your next visit!
Guest User
Hyatt King Room
Check-in Feb 2025
Business travelers
1 ulasan
8.5/10
Very Good
Diposting pada 14 Mar 2025
14 March 2025
Appreciation for Hyatt Regency Staff – Cindy Gong & Chef Yuan
I would like to commend Cindy Gong at the front counter for her politeness, affability, and efficiency. She ensures a warm and seamless guest experience with her professionalism and attentiveness.
Chef Yuan is equally commendable for his culinary expertise and hospitality. He is affable, polite, and highly capable, delivering quality dishes with great care.
Both Cindy and Chef Yuan are outstanding assets to Hyatt Regency, making every guest’s stay enjoyable with their excellent service during my stay from 10–12 March 2025.
Warm regards,
H.K. Goh
Room 1072
Tanggapan dari Properti: Dear H.K. Goh,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hyatt Regency Xi'an. We are thrilled to hear that you had such a positive experience and that our team made a lasting impression.Cindy Gong is indeed a remarkable member of our front desk team, and we are delighted to hear that her politeness, affability, and efficiency contributed to your seamless guest experience. We will certainly pass on your kind words to her, as it is always encouraging for our staff to know their efforts are appreciated.We are equally pleased to hear that Chef Yuan's culinary skills and hospitality enhanced your stay. His commitment to delivering quality dishes with care is something we are very proud of, and it is heartwarming to know that his affability and professionalism added to your enjoyment.At Hyatt Regency Xi'an, we strive to create memorable experiences for all our guests, and it is gratifying to know that both Cindy and Chef Yuan played a significant role in making your stay from March 10-12, 2025, enjoyable. Thank you once again for your kind words. We look forward to welcoming you back in the future and hope to provide you with another exceptional experience.Warm regards,Hyatt Regency Xi'an Team
Guest User
Hyatt twin room
Check-in Feb 2025
Family
8 ulasan
8.0/10
Very Good
Diposting pada 1 Apr 2025
Very nice hotel - located right next to a beautiful park and lake. Good service, very clean.
Tanggapan dari Properti: 尊敬的客人, 感謝您選擇西安凱悦酒店,並給予我們正面的評分!我們非常高興您在這裏的體驗令人滿意。 如果您有任何具體的建議或反饋,歡迎隨時與我們分享,我們會努力為您提供更好的服務。期待您再次光臨,享受更多美好的時光! 祝您生活愉快!
Sultan Al Qemzi
Hyatt King Room
Check-in Agt 2024
Solo travelers
150 ulasan
2.0/10
Diposting pada 6 Sep 2024
Very bad service and old hotel
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Xi'an. We are truly sorry to hear that your experience did not meet your expectations.We understand how important it is to receive excellent service and to stay in a well-maintained environment. Please accept our sincere apologies for the service issues you encountered, as well as any discomfort caused by the condition of the hotel. We continuously strive to improve our facilities and services, and your comments will be invaluable as we work on enhancing our guest experience.We are committed to providing our guests with the highest level of comfort and satisfaction, and it is clear we fell short during your visit. Please know that your feedback has been shared with our management team, and we will take the necessary steps to address your concerns.If you choose to stay with us again in the future, we would love the opportunity to restore your faith in our hotel. We hope to provide you with the exceptional service and experience that you deserve. Thank you once again for your valuable feedback. We hope to welcome you back to Hyatt Regency Xi'an and provide you with a much-improved experience.
Bross88
Hyatt King Room
Check-in Mar 2024
Solo travelers
15 ulasan
10.0/10
Outstanding
Diposting pada 22 Apr 2024
Great location, Good Sevices & Clean.
Tanggapan dari Properti: 親愛的顧客,非常感謝您選擇我們的酒店並在這裏留下了這麼美好的評論!我們很高興您對我們的服務感到滿意,能夠給您提供一個愉快的入住體驗是我們的榮幸。我們將繼續努力,為您提供更好的入住體驗。 再次感謝您的評價和支持。我們期待着您的再次光臨,為您提供更加完美的服務。如果有任何其他需求,請隨時告訴我們。祝您生活愉快!最誠摯的問候, 西安凱悦酒店
Omar Mahmoud
Hyatt King Room
Check-in Feb 2024
Business travelers
47 ulasan
8.0/10
Very Good
Diposting pada 1 Apr 2024
Good, close to the most popular places
Guest User
Hyatt King Room
Check-in Mar 2023
Business travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2023
Really good service, Cindy, a cute reception lady she explained to me very patiently and dealt with late check-in and late check-out. Also, room was pretty with lake view. Lovely experience will do it again. Thanks Cindy as well.
Tanggapan dari Properti: Welcome to our hotel☺️.Thanks so much , i'm really glad to be helpful,thank you for belived in us,we promise to always provide our guests with the excellent service that they deserve,we are looking forward to another chance to serving you!🤓
EMAD MOAZENI
Hyatt King Room
Check-in Jun 2023
Travel with friends
6 ulasan
9.5/10
Amazing
Diposting pada 24 Jul 2023
Very nice hotel just 24 hours Resturant not good
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to review your stay at the Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be very nice. We regret to hear about your experience with our 24-hour restaurant. We strive to ensure that all our services are of the highest standards, and it seems like we missed the mark in this instance. Your feedback is invaluable and we will certainly look into this matter to improve our offerings. We hope that this experience will not deter you from choosing us again in the future. We look forward to welcoming you back to the Hyatt Regency Xi'an and providing you with a superior dining experience. Best Regards!
Melz
Hyatt twin room
Check-in Jun 2022
Solo travelers
29 ulasan
10.0/10
Outstanding
Diposting pada 20 Jul 2022
I’ve stayed at Hyatt Regency hotel a few times. It is always a pleasure! A lot of staff speaks English, everyone is so helpful and friendly. Rooms are clean and comfortable.
Tanggapan dari Properti: Welcome to our hotel☺️.Thanks so much , i'm really glad to be helpful,thank you for belived in us,we promise to always provide our guests with the excellent service that they deserve,we are looking forward to another chance to serving you!🤓
Guest User
Hyatt twin room
Check-in Apr 2025
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 6 Mei 2025
The location is good, the room is spacious, clean and sanitary, the service is very good, the buffet breakfast is especially delicious 😋, the chefs in the restaurant are also very nice, the meal collection time on the second working day is 10:00, I accidentally went late, but the chef was still very patient to turn on the stove to help cook noodles, it was delicious. The toilet in the room is a bit old, it should be upgraded to a smart toilet seat.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的客人,感謝您選擇西安凱悦酒店並分享您的寶貴反饋!我們很高興得知您對酒店的位置、房間的寬敞與衞生,以及我們員工的服務感到滿意。特別是您提到的自助早餐,我們的廚師團隊一直致力於為客人提供美味的餐品,很高興您享受了他們的用心烹飪。對於您提到的馬桶設施陳舊的問題,我們會認真考慮並向管理層反饋,以便在未來的升級中進行改善。您的意見對我們來説非常重要,我們希望能夠不斷提升客人的入住體驗。期待在不久的將來再次歡迎您的光臨,祝您一切順利!
Anonymous User
Hyatt King Room
Check-in Apr 2025
Other
29 ulasan
10.0/10
Outstanding
Diposting pada 4 Mei 2025
The hotel is very grand, with beautiful environment, spacious and clean rooms, and rich breakfast. Thank you Allen, Hilary and Jenny for their warm and thoughtful service.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 親愛的客人,感謝您選擇西安凱悦酒店並分享您的寶貴反饋!我們很高興您對酒店的環境和房間感到滿意,同時也很高興您享受了豐盛的早餐。特別感謝您提到的Allen、Hilary和Jenny,他們的熱情服務是我們努力的目標。我們會將您的讚美傳達給他們,相信這會激勵他們繼續提供優質的服務。期待您再次光臨,祝您生活愉快!
Guest User
Hyatt King Room
Check-in Mar 2025
Business travelers
4 ulasan
10.0/10
Outstanding
Diposting pada 27 Apr 2025
The hotel has a beautiful environment and good service. Rosie answered the phone quickly and Cindy was very patient. The stay experience was very good. The service was meticulous and the breakfast was also very rich.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: 親愛的客人,非常感謝您選擇西安凱悦酒店並分享您的入住體驗!我們很高興得知您對酒店環境和服務的滿意,Rosie和Cindy會很高興聽到您的讚美。我們一直致力於為每位客人提供細緻入微的服務,能夠讓您感受到我們的用心,我們感到非常欣慰。早餐的豐盛選擇也是我們的一大特色,能夠滿足客人的不同需求是我們的目標。非常期待您下次再來光臨,讓我們為您提供更多美好的回憶!
Daxiangaishuijue
Hyatt King Room
Check-in Mar 2025
Business travelers
19 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2025
I always stay at Xi'an Hotel. The front desk lady Eileen has good service. I recommend everyone to stay here. It's very good. The transportation is also very convenient. You can walk to Datang Furong Garden.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, thank you for choosing Hyatt Regency Xi'an and sharing your stay experience! We are very pleased to learn that you were satisfied with Eileen's service. We have been committed to providing quality service to every guest and Eileen's performance has been recognized by us. We are glad that you find the hotel's transportation convenient and can easily reach Tang Paradise. We hope that every stay you have here will be comfortable and enjoyable. Looking forward to your visit again and wish you a happy life!
Guest User
Hyatt King Room
Check-in Feb 2025
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 26 Mar 2025
The hotel service level is very high, and the front desk KIKI provides professional and considerate service
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, thank you for choosing Hyatt Regency Xi'an and sharing your valuable feedback! We are very pleased to learn that you are satisfied with our service, especially the professional and considerate service of KIKI at the front desk. We are always committed to providing every guest with a quality experience, and your appreciation is our greatest motivation. If you have any requests or suggestions for your future stay, please feel free to let us know. We look forward to welcoming you to Hyatt Regency Xi'an again!