Ulasan Tianyu Gloria Grand Hotel

All ok. Value for money. Pool is better than it looks in the pictures. Will stay there again.

Excellent

The facilities are too poor, the air conditioning is too bad, the tropical rain shower is broken, in a word, poor

The service is very bad. The waiter knocked on the door early in the morning to clean the room.

This hotel is a swindle. Don't go there if you can avoid it. I booked a twin room but they gave me a king-size bed, or a corner room with no windows. They also told me that they couldn't add an extra bed because they didn't have any beds in the hotel. I said I needed twin beds but they couldn't sleep in one bed. In the end, the manager added another one for me during the day and said I could change rooms the next day. I called them early the next morning and they assured me that there was no problem. When I came back at night, I still had a room near the elevator. At 12 o'clock in the evening, there was a strange noise from the pipe in the room, which was very noisy. I couldn't sleep and asked to change rooms. The night duty manager, Ms. Qian, was very rude. She said, "You either squeeze together or three people share one bed. What a joke! The child is 10 years old, how can we squeeze together?" In the end, we slept in two rooms. When I checked out today, they charged me one more night's room without my permission. The front desk said they didn't know. This is a real black shop. I advise everyone not to go there in the future.

The shower faucet was broken and no one fixed it. The room smells...

I have stayed in two hotels in Sanya, Tianyu and Gloria. This one in Xi'an is called Tianyu Gloria. Although the facilities are a bit dated, judging from the layout, it should have been an old five-star hotel before. I was given a room that was a bit noisy at first. When I returned to the front desk, the guy was nice and changed to a much quieter room. He also gave me fruits and ice cream the next day. The sour plum soup in the hotel lobby was also delicious. The location is excellent, opposite Wanda Plaza and Qiulin Food Street, and to the city wall. It's a ten-minute walk from Hepingmen and very close to Shaanxi Museum and Big Wild Goose Pagoda. Overall, the service is good and the price is high.

The facilities are old, the price/performance ratio is low, and there is a big gap between them and the advertising pictures.

The room is very good, the children live very comfortably, it is clean and tidy, and it is a pleasant trip! ……………………………………………………………………

Every time I come to Xi'an, I will stay at Tianyu Kailai. It is a super convenient hotel. During the Chinese New Year, the staff will greet you with a smile when you enter the lobby. It is opposite Wanda Plaza. The food at Qiulin Company next to it is very attractive.

The stay was very comfortable. It is located in the city center, with a great location. It is very convenient to go anywhere. Wanda is opposite. Due to the travel time, the front desk extended the room for free until 3 o'clock. Thank you very much

The service attitude is very good. Although the facilities are a bit old, I still have to give the hotel good reviews.

The hotel is a bit old, the location is good, but it has been open for so many years. The room attendant impressed me the most, because the room was dirty before check-in, and I needed to wait. After check-in, the room attendant paid special attention to it, checked for deficiencies and fixed them, and was very careful. The shower room was too old, and it was not very convenient to take a shower. The toiletries were average. Let's wait for the hotel to be rejuvenated.

I changed from a homestay to this hotel under the strong recommendation of a local in Xi'an. I have to say that first of all, the hotel has a very good location. There are many local delicacies around that are not crowded. It is next to the subway, which makes travel very convenient. In addition, the hotel service experience is very good 👍 The family room was upgraded for free. The hotel facilities are also very complete, and the five-star price is also very affordable