Ulasan Sheraton Grand Wuhan Hankou Hotel

What the hell happened in this hotel I still can't believe it! The location is clearly not convenient for having fun, you come here just for business I guess, the room was dirty and old. Air condition didn't work and in just one night all my family got a cold. We came here because of the swimming pool, confirmed with the reception before payment if the water was hot, they confirmed it at 12:00, I paid, at 16:00 we went to the swimming pool and the water was like ice. We waited one hour and none really helped, they just asked us to wait a couple of hours more. At 19:00 they asked us to try the water but we were already having dinner. What's the point to pay 900rmb for litterally just having troubles!!! I talked to the manager who barely spoke English and she looked like was her first day at school, she clearly didn't know what to do, she didn't offer any kind of solution or compensation (never happened to me before). How is possible Marriott leaders don't understand how to manage an hotel??? It was the first time in 10 years in China for me to be treated like that. Congratulations you won! I often travel and stay in Marriott hotels during my trips, in some of them managers are like friends, they often give me small gifts and I have access directly to the lounge bar. But this time I got so disappointed that I won't consider Marriott anymore. In conclusion, I left the day after and went to Hilton hotel spending just 450rmb with super service, free drop off at the railway station, welcome gift, super nice and clean room and a robot delivering the water to the room. Hot and cool air condition working perfectly. It's not difficult, you just need to know how to do your job!!!