Residence Inn Williamsburg

Great location, room large and clean with no issues. Staff very friendly and helpful. Breakfast was good. Only problem we encountered was with the internet not working well, a problem management said they were addressing. Pet friendly. Would definitely stay there again

This hotel was not up to par with Marriott's standards. They were understaffed with only one person at the desk to handle things. Even the one person wasn't even at the desk half the time, they probably had other things to tend to but this left the front desk empty. Several times we had to wait or come back because no one was there. The first room arranged for us was not clean and the shower was broken. We were then switched us to a room that wasn't as bad but not great. We requested a room upgrade with our Marriott status and the answer was only a cold no. We called Marriott and explained the problems in detail, they said that issues will are handled by a different department and by the hotel itself, and that they would get back to us if there is anything they could do. Nobody got back to us. We have stayed at other Marriott's with a much better standard and unfortunately our experience at this hotel was underwhelming. If you are staying in Williamsburg, another hotel might be a better option.

If you’re expecting the usual Marriott standard, you won’t get that here. Our room smelled so badly of mildew and was musty. Even with housekeeping coming every other day, the day they did come, the only thing they did was make the bed and give us towels. They left the trash sitting there for 4 days, didn’t even bother restocking our coffee bar, and there were trash cans lining the hallways from other guests needing them to be emptied. The breakfast attendant was being harassed by guests because inventory was extremely low and they ran out of most breakfast items each morning. There was only one visible nighttime front desk person trying to manage multiple requests at once, which was not her fault, but left a lot of frustrated guests. For the amount of money we paid, I expected way better from this brand and would have rather stayed at a competing hotel.

Wonderful hotel. So great we're going back later this month! The front desk staff are so nice and welcoming. The amenities are fabulous - hot tub, fire pit, pool, towels, fitness center, breakfast, snacks. Wish the beds had a little more cushioning on top - love the firmness but they need a bit of foam. Otherwise, everything is clean and nice. Breakfast area is well equipped, lots of choices. Friendly staff there as well.

Stayed 5 nights and got room cleaned only 1 time. Each morning I went to breakfast area for coffee all the urns were empty & had to inform the guy on breakfast duty to make more coffee. Didn’t find the hotel staff to be overly pleasant. Other than that, the rooms are very nice and location is convenient.

This was by and large the most mediocre hotel stay I’ve ever experienced, but to believe that this was a Marriott chain hotel, as well as costing us almost $300 a night over 3 nights is extremely distasteful. Things started off well when we checked in and they had free snacks and pet treats. The staff were extremely friendly and welcoming when spoken to, and they sold liquor in the lobby. That was the best part about this hotel, so that should say something. The website advertises room service every other day of the stay, and breakfast every morning, neither of which were properly provided. Room service never showed up, even when we requested them to provide us sheets for the pullout, and breakfast was missing most items, the milk was sour (likely not their fault since the dates were for a few days after our stay), and the juice machine was broken, providing us with disgusting mixtures of juices. The coffee was terrible, and the pastries were never refilled. In the room, our door did not even close fully, one of the bathroom shelves was very loose and hanging, the shower curtain was missing, the fan did not work, and the requested extra towels were not present. We contacted the front desk to ask for replacement sheets after finding those with stains on them covering our beds, as well as a set for the pullout, neither of which was delivered. Anything we needed, we had to go down ourselves and get, including sheets and towels. Garbage was not collected until the final night, and even then, the room service staff seemed to have a major disconnect from the front desk in terms of communications. We left the room each day for the entirety of the day, leaving housekeeping plenty of time to perform their services, none of which were received, even those that were requested. When we finally were able to reach management about these issues, we were told “Well, it’s a Residence Inn, so you don’t get room service every day.” As someone who is a Marriott cardholder, bringing my family to this hotel was embarrassing, and the compensation we received was extremely lackluster. I received 10,000 points, and a $100 refund for my $900 stay, but I am contesting this charge, as I refuse to pay a high price for such mediocre services that were not even provided in many ways. The only reason this is not a 1 star review is because they gave us somewhere to sleep and relax during our stay, which is the bare minimum. If you are considering this location, try your luck at the Springhill Suites across the parking lot. They may be pricier, but I would imagine the service to be much more tolerable there.