Ulasan Grand Canyon Hotel

The rooms that I stayed in were nice. The air conditioning unit in room 1160 was very loud. The restaurants were great. My only complaint is that one of my suitcases was damaged by one of the employees when it was being transported from the Maswik Lodge at the Grand Canyon back to the Grand Canyon Hotel on Monday, September 4th, 2023. I informed the receptionist at the hotel concerning the damage. She told me to write an incident report. She also told me to take some pictures of the damage that was done to the suitcase during the transport and send them to her email address. I turned in the completed incident report and I also sent the pictures to her email address. She told me that she would give the incident report to a woman named Susan Carver. She also stated that she would send the pictures to Susan Carver's email address and that Susan Carver would contact me before the week was over to discuss the damage that was done to my suitcase. It is now September 24th and Susan Carver never called me. No one from the Grand Canyon Hotel has contacted me. A warning to anyone who does stay at the Grand Canyon Hotel when you plan a trip to the Grand Canyon. You might also have the same thing happen to your luggage that happened to mine.