1 Hotel West Hollywood

一號酒店應該是這幾年開始興起的新五星酒店？酒店以原生態設計為靈感，大堂和房間的裝修用了大量原木，非常有意思。位置很好，酒店在山坡上，酒店的大露台可以俯瞰整個城市，LA的傍晚很美～住過來才知道西好萊屋是boy town～到處飄揚的彩虹旗也是很有意思哈哈哈附近好吃的好玩好吃非常多，又不像市區有那麼多流浪漢，我住了五天整體感覺還是非常舒服的～哦對，酒店的早餐很不錯，我幾乎嘗試了菜單上的每個主菜，沒有任何踩雷，果汁也很棒，酒店採用的都是加州應季的水果，來住的話一定要嘗試呀。咖啡和茶就一言難盡了，不好喝...也有其他槽點：比如保潔員沒有檢查冰箱，冰箱裏還有上一個住客留下來的沒喝完的飲料...酒店很新，但維護不太好，地毯已經有大片污漬了...前台有一個服務生態度很差...還趕上了LA酒店員工集體罷工，服務多少有些跟不上。

很不好的體驗。員工非常不熱情。最搞笑的是連續兩天在我房間樓上做維修非常吵鬧。最後一晚竟然深夜都在維修吵鬧。投訴了前台結果要我戴耳塞睡覺？！無語

地面、桌面、被褥不收拾。把臟的毛巾浴巾疊好，讓客人再繼續使用。

酒店位置非常優越

Lovely energy at the property. I would say I am disappointed with the check in process. They kept us waiting for a while because they were understaffed. Then my room was not ready and it was 5:15pm! When I finally got into my room that was on a hidden floor, the staff at the front desk did not send up my luggage as I had asked. They also did not help me to my room on this hidden floor. The room was larger because it was the ADA compliant. But to be fair this room has a Murphy bed and not a real bed. I was hoping to switch to a normal room and the front desk did not allow me to do so. Stating they were fully booked. They told us that Sunday night was fully booked so I arranged to get another hotel. But I realized online that they are NOT. So this is very unfortunate. We had to move our belongings. Check out was not a breeze. They had closed the valet due to the marathon. The valet team did not open the restricted floor in the elevator. They just pointed to the wall behind them and said. “Take a turn and a turn and the elevator is there. Press P3 and go down stairs to get your car”. We circled and got into the elevators and went to press P3. No access. The elevator ends up taking us upstairs and back down. Asked the front desk and they are clueless about what is happening. Asked someone else that had a full set of walkie talkies and he was the one that knew how to get us down to our car. I believe the team could be more helpful and thorough. Kindness matters

I stayed here in March of 2024 and would not stay here again. Between the silly delays in being able to check in on time which *significantly* affected the rest of my day, to the loud rooms with inconsistent AC, to the poor lighting in the room (it was nearly impossible to see), we will not be staying here again. Also, the restaurant on properly was embarrassingly slow and extremely expensive.

What I like about is that greenery environment and generally kind staffs. What I don’t like about is that when there is some issues which takes too long to solve.

The dining services and even just access to water were not up to par. It's an expensive hotel and expected more

Stunning interior lobby and bar area. Filled with lush plants and warm natural colors. The room was spacious and clean. The amenities were great. Enjoyed my stay.