Baiyue Hotel

I don’t even know where to start! Front desk staff - service is 9/10 Friendly and cheerful. The night manager (forgot to take his name) was very prompt with service and understood customer service. I asked for an ice bucket. Front desk agent said they don’t have without checking but the manager said he’ll organize asap and he did. Thank you. 👏🏾👏🏾👏🏾 F&B staff- 100/10 amazing service. Chinese breakfast with a bit of Japanese but there is a wide selection of!!! So many things to choose from. The chefs also had great recommendations. A job well done each morning. 👏🏾👏🏾👏🏾👏🏾 Housekeeping staff- this is where all my problems were. 😭😢😭 Pic 1-2 : I came back at 8pm to my room looking like that. No tissue, bed not made. I first thought they forgot my room by mistake but then I saw they did come in because they replenished the water and gave me new slippers. Pic 3-4: 3rd day, beds not made again, and trashcan left in front of the toilet like that with no trash bag! Again, water was refilled and even towels changed. What’s worse is that morning I had personally gone to the staff and asked them to kindly tidy the room up and showed them pics from previous day. I also went to reception to ask the same. Imagine coming back from a full day out to that!!! 😡😡😡 When I called one housekeeper to show them, they didn’t see what the problem was with the beds. I had to verbally say “the beds are NOT made!” I asked for an an iron for clothes and they said they don’t have. Such a big hotel that hosts conferences doesn’t have laundry service? That’s ridiculous!!! I feel like I wasted my money paying for 3nights. 😢😢😢 Made my visit to Weihai not that enjoyable.

非常滿意的酒店，酒店位置也很不錯，點外賣很方便，衞生整體來説比較乾淨，五一幾天玩的很開心，👌👌👌👌

五一過來住了兩晚，挺失望的，酒店外觀很大，但是實際看遊客像是個旅遊團合作酒店。最大問題是屋裡下水道味道特別重，第一天薰了一晚上，第二天投訴了下給換了個新的房間還送了早餐，雖然第二天味道好了很多但是其實隱約還有下水道味，感覺就是整體這個酒店的下水設計就有問題，大雷。第二個是隔音很差，喝茶房間的呼嚕聲居然都能聽到，影響睡眠。第三個是設施壞的很多，第一天晚上住的排氣扇壞了，電話線也給拔了，感覺客房服務一點也不用心。總之就是大樓看着很大，實際裏面裝修服務就是個二星水平，不知道這些好評是怎麼來的，就是完全不值得這個價格，不推薦。