LoneStar Suites

Our room was not clean. It looked like it hadn't even been vacuumed. But far worse, the carpet itself felt a little grimy, the bathroom had mildew everywhere, and my wife saw what looked like a flea hop on her leg. We switched rooms, and it was a little better: the carpet didn't feel grimy and it had been cleaned better, but the sheets were still stained, there bathroom had mildew, and there were a few bugs (no fleas). We booked two nights, but rearranged our trip to avoid staying a second night.

What i didnt like was that the shower head was spalttering water to the floor and toilet.the restroom space was very reduced, the door barely closed. The sofa bed was easy to pull out, but hard to place back in. I called the front desknfor assistance, first of all, phone it rang several times before line was answered, and mind you, lobby was empty, not busy at all. The receptionist stated she didnt know what to do or how to help and she couldn’t assist because it was past 9pm. Complimentary breakfast, should be more like grab n go. It was only coffee, and no Styrofoam cups togo, blueberry muffins, and granola bars. What ever happened to the continental breakfast that used to be offered? There was no staff to greet upon entertaining or leaving the premises.

The staff worked hard to accommodate us. Housekeeping was short handed, and any rooms like what we chose were not ready in time. The housekeeper did great cleaning our room. The room has been through hard living though. Kitchen cabinets were scratched up and worn out, along with the counter, stove and table. Fridge was clean as can be and ice cold. Kitchen did not have any basic items except two plastic drinking cups. Front desk did not have a coffeemaker available or dish soap. Bathroom door handle was falling off, and I had to screw the knobs back together to hold the door close. It would not latch. The beds had fresh pillows, cases, and sheets. The carpets were worn out and stained. You could tell housekeeping did their best with what they had to work with. Then the free breakfast advertised was not available. Front desk was respectful to inform us that they had coffee, but no cups and part of the breakfast foods they usually offer were on back order or never delivered. So more than half the reasons we chose Extended Stay were not available. On top of that the location we registered for was the NASA road location, and ******* 1800 informed me for some reason it reassigned us to this Bay Area location. I doubt I will use ******* or Extended Stay America again. Our family expected a clean kitchen with utensils to cook our dinner, make tea/coffee and wash the dishes. Bathroom w/a door for privacy, didn’t have it. Breakfast for our family, didn’t have it. Wish it was better.

Staff genuinely care about guests. Had a room with the ac not working and was given a second room for free. Building desperately needs a remodel and ac system seems to be the biggest issue. Supervisor Danielle took care of our issues and was awesome to deal with.

The pool was always closed and the breakfast consisted of coffee and granola bars, maybe a cheap store bought muffin, or instant oatmeal but there were not any bowls....

It’s a really nice place… I’ve been staying here a few times already while I’m vacationing in Galveston and Kemah

We got this hotel mainly for the pool and the fact that it had breakfast because we have kids. As soon as we walked up there was a sign saying the pool was out. We check in an get to our room where the couch bed was open halfway. We tried to close it or just open it but it was broken. We told the housekeeper and she said for the front desk to give us another room. The front desk lady said she could not give us another room and for us to just complain on the app. The housekeeper went above and beyond to make sure we got into a new room. Everything was great until we woke up expecting to go get breakfast. Their breakfast consisted of blueberry or chocolate chip muffins. Single muffins. Nothing else besides coffee or hot chocolate. We checked out an went out to eat like we did not want to do. We will not return there or recommend this hotel.

Front desk was nice til we had to check out early due to family emergency. She told me she couldnt check me out then and there so I would be charged the remaining time of my stay I booked. I was also charged twice to stay there once by ********** and once when i arrived.

It ****** cause I didn't stay where I booked at when I got there they said u all over booked my stay so I couldn't stay there