Ulasan Wailea Elua Village - CoralTree Residence Collection

This could be a great experience, except if you book through Hyatt you have zero guarantee of any of your rental details. We are Hyatt Globalists (top tier), we clarified via multiple advance phone calls that we have a 5 month old and need a ground floor room so we don’t have to carry the stroller up and down stairs, a bathtub in one of the bathrooms because our wiggly baby can’t do showers, and a queen bed in the 2nd bedroom - we were told the requests were in got none of it. Not one item was accommodated and the guy that checked me in gave me a condescending speech about how he washed his grandkids in a sterilized sink (btw these sinks aren’t big enough, but I digress), and that they could refer me to where I can buy baby supplies like a tub. There are also no beach/pool towels, there are towels smaller than the bath towels and none at the pool should you need them, so we went and bought some. You also only get the room serviced once, and you have to have it vacant for 3+ hours for them to do it. I do see that on VRBO you can request specific units so you know what is in the room you rent, so we may try that way since Hyatt is a complete gamble because the location is excellent, it’s just the Hyatt experience that’s lacking, but if you know what condo you have and to expect no “hotel” amenities on top so that your expectations are set, it would be a better experience.