We booked this place late December 2021, to spend the New Years Day holidays in Vilcabamba. After having read the reviews at *********** and seen the pictures on the web, we were enchanted. We contacted the owner (Beatriz) and explained her that we are 3 families, how many rooms and beds we needed, etc. All could be arranged, and so we booked directly with Villa Beatriz. We were asked to transfer a 50% deposit and so we did. When we arrived to the place, it ended up one big deception. One of the families was assigned in the main house, the other family in a bungalow 2 minutes walking up hill. The whole place was one big mess. The rooms smelled so badly, there was even still dirty dishes on the countertop, and there was trash and cattle poop everywhere around. In addition, the grass hadn’t been mowed in weeks. It was clear to us that this had been one day a gorgeous resort. But that must have been a long time ago. At least before Covid. Since years it hadn’t had any maintenance. The condition of the pool was simply poor: green tiles, loose planks and dangerous nails…. We certainly would not let our kids play around. Mrs Beatriz herself wasn’t present at the time we arrived. So we called her. According to her, all was good and as agreed, and we had no reason to complain. Then we spoke to her son, who was around. He was as ignorant as his mother was. We took plenty of pictures to substantiate our complaints, sent them to Mrs Beatriz, and then we left! We asked Mrs Beatriz for a refund of our money, but we never ever heard back from her. So we lost our money. Luckily, we found another place to stay in the village of Vilcabamba itself and therefore, this terrible experience did not ruin our December holidays. We should have read the earlier reviews on tripadvisor before we booked this place. We learned our lessons. Indeed, the owner is a scam!
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