Bow Homes by Como en Casa

Our recent stay at Bow Homes was, unfortunately, a complete disaster, entirely due to the extensive and incredibly loud demolition and construction happening right next door. From 7:30 AM to 6:00 PM, Monday through Friday, our ”relaxing vacation” was instead filled with constant banging, drilling, and shouting. The noise was so pervasive that it was impossible to sleep past 0730, and spending any time in the apartment during the day was out of the question. What should have been a peaceful retreat became an unbearable cacophony. The most baffling and frankly unacceptable aspect of this situation is that the owners, Bow Homes by Como en Casa, were fully aware of the ongoing construction. The neighboring building was covered in scaffolding, a clear indication of the significant work taking place. Despite this, they chose to rent out the apartment at full price and, more egregiously, without any prior warning to us. We were completely blindsided by the disruption. When we complained, their initial response was an apology, which we appreciated. However, their proposed solution — a mere 20% refund — was insulting given that the our stay were utterly disrupted. They acknowledged the inconvenience but refused to offer a more substantial refund (we requested 50%), claiming it would make their business ”unsustainable.” They even offered us the option to cancel and find another accommodation during our stay, which is hardly a practical solution when you’re already settled in a foreign city. Their communication revealed a concerning lack of regard for guest experience. They explicitly stated that warning future customers about the noise would be ”bad for business,” effectively prioritizing their profits over transparency and customer satisfaction. This attitude is unacceptable. Future guests deserve to know what they are walking into, especially when it fundamentally impacts the usability and enjoyment of the accommodation. We have video and audio evidence of the incessant noise, clearly demonstrating the horrific conditions we endured. This was not a minor inconvenience; it was a fundamental breach of the expectation of a peaceful and comfortable stay. 1 out of 10 stars Warning to future customers: Be aware that the building next door is undergoing major demolition and reconstruction. Expect extremely loud banging, drilling, and shouting from 7:30 AM to 6:00 PM, Monday to Friday. It is difficult, if not impossible, to spend time in the apartment during the day, and you will be woken up very early by the noise. The owners are aware of this issue but have stated they will not advise future customers, and they are unwilling to offer adequate compensation for the disruption. If you value peace and quiet during your vacation, look elsewhere.

Perfect location with an excellent view