Lily Hotel Vientiane

Don’t be deceived by photographs, this property should not even be allowed on any booking sites! Experienced hiccup right from check in itself, was told that there was only 1 door key and I had to refer to receptionist every time I wanted to enter the room. This is clearly unacceptable and I’ve never experienced such thing after traveling for so long and after much argument of this nonsense they finally gave me their only set of keys to the room. Aircond was noisy and not cold and the water heater was not functioning. Soundproofing of the room was also horrible, noises from upstairs and the yelling from other guests can be heard loudly. Mysterious stains on the bedsheet and the bed is creaking loud and noisy. After sleeping second night I was given a rude awakening 7AM in the morning by a rude hotel staff treating me like a thief claiming that I hadn’t paid for the night, only after much checking realizing it was their mistake and only given a simple sorry. They should have advised on the second day and not on the morning itself. I strongly advise travellers to look elsewhere and avoid this establishment at all costs!

The hotel is located a bit far from Vientiane city center. I arrived hotel around 8.30 PM, most restaurants still open around the hotel are Chinese restaurant. Inside the hotel was quite dark and old-fashioned. The staff were helpful. Soap, toothbrush, toothpaste, comb, towel, hair dryer, slippers were provided. No shampoo, hair conditioner, shower cap, body lotion, cotton bud and cotton pad were provided.

This was a. Nice quiet hotel in the city. The location was close enough to everything a traveler needs and plenty of taxi service ready to take you anywhere for very reasonable prices. I would book this hotel again.