Hotel Spa di Vienna

the location is great! the food is excellent. the hotel is a maximum of 4 stars, the rooms are dirty, all the corners and by the bed are dirty, the cleaning is terrible, I had to argue and count the days with the cleaning supervisor so that the bed linen was changed once in 6 nights (they have one every three days). lamps are streaked and stained. When checking in, there was someone else's map of the city with personal notes in the room. I won't be back again.

The room is suitable. The location is very convenient and the staff is very nice. I will definitely come back to stay again. THANK YOU.

During my recent 5-day, 4-night stay at the Ritz-Carlton Vienna, I was consistently delighted by the hotel's embodiment of classic elegance. From the moment I stepped into the grand lobby, I was surrounded by refined opulence. The room was impeccably appointed, with plush furnishings and a marble bathroom that exuded luxury. Yet, the true highlight was the exceptional service. Every staff member, from the concierge to the restaurant servers, went above and beyond to anticipate my needs. This attentiveness made my stay truly memorable and solidified the Ritz-Carlton's reputation as a leader in hospitality.

It is a historic hotel. You can see the street view when you open the window. When you check in, you can reserve a spot in the cafe with the front desk. You can go directly to the cafe according to the time and taste the delicious Sachertorte. Worth staying

The location is not very near to the train station if you carry big luggage to walk around. It’s not inside the city as well but you can get to the city within 20 mins, so it’s acceptable. Room was spacious, bright and clean. The breakfast buffet selection is rather limited. However, they have the ala carte eggs menu free to order which saves the breakfast quality. Next, the negative points. The receptionist guy (in specs & suits) was not helpful (unfortunately, we didn’t get his name because the staff here do not wear name tags). We stayed for 3 nights and we asked the guy to help us book the rooftop bar and he failed to do so for every single night. First night he said it was fully booked and said it would be available the next day. Next day, he said the bar was fully booked again. Third day, he wasn’t around and we asked a friendly female receptionist to help check the availability and she successfully made the booking for us. We went up on our last night and the bar was pretty much empty. It was a disappointing service and experience from the reception guy considering the high level of customer service claimed by Andaz.

5star for the staff for the luggage!!!!!! But not for the people in the front desk. Because it delay and even didn’t finish the check in (black hair girl) and past to the other person 😅 酒店整體挺好的特別是拿行李的那些人!!!!!!真的超好!就是前台入住遲了半小時 還說房間整理好了會通知我結果沒有通知我就換班了 除了黑色頭髮馬尾的女孩其他人都很好 順帶一提第一次見一個酒店拿餐具到房間需要收取5€🥹

The decoration style of the hotel is unique and exquisite, the breakfast is very exquisite, but the room cleaning is really poor. The room is often not equipped with toiletries. What's more ridiculous is that the waiter broke the tea cups and fairness cups we brought with us without explaining the situation. The management in this aspect is relatively poor. Due to the language barrier, I didn't care about the tea cups, but I will not consider staying in this hotel in the future.

Perfect location, especially easy access to the Vienna airport which takes only 20 minutes. Walking distance to the city centre. Big rooms with spacious toilet, and perfect room temperature. Very friendly staff both at the reception and room service( shoutout to the kind Bulgarian lady for our room service) Delicious varied breakfast buffet! The only things that could improve is the gym equipment, a few weights and/or kettlebells would be a lot more helpful. Also, adding a separate bin for papers in the rooms helps with recycling. Overall, I totally recommend this hotel

Overall, the comfort was okay, but there is suspicion of being overcharged. Upon check-in, there was no mention of a check-out time at 11 a.m., and both the order page in the app and Google Maps indicated a check-out time of 12 p.m. When I went to check out around 12:15 p.m., there was a line at the front desk, and I was informed that there would be an additional €20 charge for late check-out. The receptionist explained that it was €10 per hour. However, this was not communicated to me during check-in, and it seems like they took advantage of out-of-town guests.

Great location. Six minutes walk to U4 metro station. Two minutes (building opposite, entrance on the right) grocery store. The room has a coffee maker, refrigerator, hairdryer, kettle, safe. Very clean. Big room. No slippers or robes. Only capsules for the coffee machine will be replenished every day. Everything else (water, tea, sugar, toiletries) depends on your luck. There is no door to the shower from the bathroom and water gets on the floor in front of the sink. I have already come across this design in another hotel, but there was a stylish and comfortable mop in the bathroom. Those. The water could be removed carefully. I think it would be nice for this hotel to provide something in the bathroom to remove water from the floor. Dogs are allowed.