I strongly advise against this hotel. Although I admire and appreciate that the establishment provides jobs and opportunities for immigrants and others seeking refuge, the vicinity would benefit from better customer service. Most of the staff were very unhelpful. When asked questions, they were often rude or even mean. I was supposed to meet my tour group for a welcome meeting at a restaurant that was supposedly within a 10 minute walk. I asked for directions, and the staff members just pointed and spoke some unintelligible street names. It was dark and cold, and I had no idea where I was going. I ended up walking in the direction I had been told but never found the meeting point. I fortunately made it back safely to the hotel but received similar treatment when I made other simple requests (where is the U-bahn station). Another guest had no heat in her room, and the staff just looked at her like she was an ***** and told her there was nothing they could do. Positive- relatively close to a U-bahn station, a small grocery, breakfast is included (it was for me) Negative- no hot water, cold, tiny rooms (not atypical in Europe), no amenities, very uncomfortable bed (like a rock), noisy. If possible, spend a little more money and stay elsewhere. I would rate this hotel 2.7 stars, but this is not an option.
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