Hotel Indigo Chicago-Vernon Hills

酒店周邊環境很好，寧靜舒適。開車5分鐘就有一個shopping mall, 吃的很豐富，超市消費等都不愁。酒店裡設定很好，床也舒服。

環境很好 很安靜

A decent hotel in a nice area with malls, grocery stores, restaurants at your fingertips. Staff was friendly and accommodating.

The folks at Hotel Indigo couldn’t be nicer or more accommodating. The only negative remark I have is that the room I was in for 8 nights needs to be renovated. The area rug by the couch was torn, for one thing. If I were in the management, I would make certain that each room was ‘perfect’ before the guest checks in. I reviewed the room when I first checked in and mistakenly claimed there was no little bottles of shampoo, etc. and I take that back. What they have is even better and less wasteful, which is larger bottles anchored to the wall!! Much better than the little bottles, which people sometimes take.

The front desk went above and beyond to help us. We had an enjoyable stay. Very well located to shopping and restaurant areas.

It was hair in the bathroom and on the floor and the pool was not working! The staff was very nice and greeted us with big smiles and friendly!

We came to town for the Navy graduation ceremony and to spend time with our graduate. Upon arrival we were checked in by a very friendly but new employee. Our room: cracked tiles and mold in the shower, water damage to the floor by the AC, the floor was raised and uncomfortable to walk on, the shower had one setting which was pressure washer level and extremely uncomfortable, we had to buy a new shower head from Lowe’s to take a shower. The glasses didn’t appear clean. At reception there was a leak filling two large trash cans. The 2nd set of automatic doors wouldn’t open and the maintenance team was standing chit chatting. We manually opened the doors to get inside and they asked how we did that? We placed an order and waited 15 minutes for the bar tender to come back out from where ever and then took someone else’s order, so we left. Our order had been placed with another employee who took it back to the bartender. The walls are very thin and we could hear conversations from multiple doors down in and outside the room. The person in the room above we could hear using the restroom, not just the flush. We have stayed at other Indigo Hotels and unfortunately this one does not measure up to the normal standards of the IHG brand.

Worst hotel experience ever. No parking in front, had to park in the back and walk around to the front as it was getting dark. In the room we discovered 1”swimming worms in the toilet. The back of the toilet seat was grungy, had not even been wiped. Needless to say we did not use the toilet or the shower, got up early and left. Paid for 2 nights and left after one, only stayed because when we arrived we did not have time to book another room. Then had to pay for another night at a different clean hotel.

The rooms at this hotel are really big and spacious, we had a really comfortable stay.