Comfort Suites Near Vancouver Mall

Was able to get a last-minute room, overall the stay was decent. Only issue I had was, they were doing construction on the rooms below my room. I was not informed at the time I checked in that there would be construction going on before 7am. Being woken up by ungodly noises echoing in the hotel room was not the best experience. I did speak to the front desk about the noise issue. They apologized and stated they would not put guests above construction rooms moving forward.

Our stay was great. Everything was clean. Staff was very nice and accommodating.

The desk clerk was trying to check someone else out, but they were actually trying to check in. When she checked me in, she kept saying she was sorry. It took more than 20 minutes to check me in. I was very pleasant and trying to be supportive because she seemed new to the position. I went as far as offering a hug, which she accepted. When I finally got a key, it did not work. A male guest from just down the hall was intoxicated, yelling and stumbling, hitting the wall. I went back to the front desk and asked to be moved to other floor on the opposite side of the hotel. The desk clerk said she would call the police, but instead went to talk to the guest. I was moved to the other floor, but on the same side. The key did not work again (I had stayed here before and know how they work). By that time, I was so frustrated, I said I didn't want to stay because I felt unsafe and requested a refund. She was on the phone talking with her manager. When I called from another hotel, she said I would receive benefits for another stay (I'm a Choice member), but never did. Ultimately, I was charged for a one night stay. It was the worst hotel experience I have ever had.

This is a nice property. The staff was very nice and professional and everything was very clean and comfortable. Our room was quiet and had all of the amenities needed for a brief stay. The price was a bit higher than I typically pay during my visits to Vancouver but I think there was high demand in the area for some reason as this was still in line with other properties I explored. Overall it was good and I would stay again.

Property was good more expensive then I feel it should have been since it appears they are remodeling.

Early check, all the staff were so helpful and kind. We got lots of use out of the gym and pool, which were very clean and stocked with towels. Breakfast was great and the kitchen staff were quick to refill things and clean things up. Will definitely stay again

After my house burnt down the staff was extremely helpful and kind

Spacious clean room, shower water pressure low, TV needed a code to operate, otherwise convenient check in and location!! Will stay there again on our next visit!

The staff was kind and friendly. The light bulb in a lamp needs replacing and the door molding needs fixing. The metal piece sticking out of the door molding could be a safety issue. The housekeeping staff were fantastic Breakfast was good, but could be improved with more tea options. I think there was a LOT of chlorine in the spa