Hotel dekat Hongshan Tower, Urumqi

Facilities: The decoration is very unique, integrating local cultural elements with modern fashion design Service: The service is super good👍👍👍When checking in, the ladies took the initiative to greet me, and their tone was friendly and natural, making me feel like I was back home. After learning that it was my first time staying, they not only introduced the hotel's various special services in detail, but also arranged a suitable room according to my needs. Thumbs up for the enthusiasm, sincerity and professionalism of the service staff

After a long day of driving, I arrived at midnight. As soon as I entered the room, I saw that the room was decorated very warmly, clean and hygienic, and it was equipped with a foot bath bucket. I was in a good mood instantly. Because I had to travel the next day, I needed to wash clothes in the middle of the night, so I called Xiao Zhang at the switchboard. Without saying a word, he helped me wash the clothes, dried them, and delivered them to the room. He also wiped my shoes and sent me a fruit plate. The service was really good, very heartwarming and thoughtful. It was a pity that I lay down without taking a picture of the bed because I was too tired. I will book this hotel when I come to Urumqi on business in the future. The scenery is good and the service is even better. I love it.

The second time I stayed at this hotel. The hotel environment is elegant, the transportation is convenient, the parking is convenient, the rooms are neat, the rooms are clean, the facilities are complete, the lighting is good, the rooms are large, the breakfast is rich, the room layout is warm, the bedding is soft, the service attitude of Miss Xie at the front desk is very good, the service is very enthusiastic, the moment I entered the front desk, I smiled ☺️ to treat the guests, the service is in place, the security uncle also has a good service attitude, but I have a suggestion. I checked in late last night, around 23 o'clock, and the air conditioner in the room seemed to be broken. I remember room 4017, I turned on the air conditioner and waited for a long time but there was no response at all. It was very cold. Later, I reported to the front desk and she told me how to use it. I readjusted the air conditioner and waited. It was still very cold after 1 hour. Later I called the front desk again. She said to bring a heater to my room. It was still cold, so I went downstairs to tell the front desk. She said to change me to another room. The room on the 6th floor was quite warm, but the air conditioner on the 4th floor was broken. It was very cold in the room. I hope to check the air conditioners in each room in advance next time. It is really impossible to sleep in such cold weather in winter. I couldn't rest well after changing rooms and moving around in the middle of the night. Everything else was good. I would like to specially thank Miss Xie at the front desk. The problem of the room not being hot all night was too much trouble for her. The front desk lady deserves praise. Overall, the stay was pretty good. Just fix the air conditioner.

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

From check-in to check-out, every detail made me feel the care of Ruby Elegant Hotel. When checking in, the front desk staff Liuliu Nur was very enthusiastic. Not only did he quickly handle the formalities, but he also upgraded the room type for us, which was really considerate. The layout of the room is very warm, the bed is soft and comfortable, and the height of the pillow is also suitable, so I slept very well at night. The water pressure in the bathroom is sufficient, the bathing experience is very comfortable, and the quality of the toiletries is also very high, which is very comfortable to use. The design of the public areas of the hotel is very stylish, and the fragrance of the lobby makes people feel relaxed. The breakfast is rich in variety and tastes great, especially the freshly baked bread and fresh fruits, which make people full of energy for the whole day. The service attitude of the staff is also very good, always smiling, which makes people feel warm. The gym facilities of the hotel are also complete. Exercise in the morning and you will be full of energy all day. In short, every detail of Ruby Elegant Hotel makes me very satisfied. This is a hotel that really pays attention to details. It is highly recommended!

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

James Joyce Coffetel Xinjiang has a unique geographical location, close to the famous Grand Bazaar, and a criss-cross transportation network. Whether traveling by public transportation or driving to various parts of the city, it is easily accessible, providing great convenience for travelers. Stepping into the hotel, a warm and pleasant atmosphere hits your face. The decoration of the lobby is unique and combines modern fashion and Xinjiang characteristic elements, which is eye-catching. The staff at the front desk are enthusiastic, and the check-in procedure is efficient and fast. Mayila at the front desk patiently answers every guest's questions, and also thoughtfully provides tips on surrounding sightseeing and food. There was a small problem with the hot water, and the beautiful manager went to the room to roll up her sleeves. It was so heart-warming to solve the hot water problem for me. The hotel rooms are a highlight. The neat and clean environment is refreshing and refreshing. The bed is soft and comfortable, the sheets and quilts are spotless, the bathroom is fully equipped and clean and smell-free, and the toiletries are of high quality and exude a pleasant aroma. The lighting design in the room is just right, warm and soft, creating a comfortable atmosphere whether reading or resting. In addition, the rooms are equipped with modern facilities such as high-speed and stable Internet, smart TVs, etc. to meet the diverse needs of different guests. At James Joyce Coffetel, you will gain an unforgettable accommodation experience during your trip to Xinjiang.

The room we stayed in was 423. It was a fancy 'Simple Mesmerizing Starry Sky Room' with a tub near the window.... stayed for 2 separate days. 1. The toilet was nice as it warms the seat and has a bidet with auto flush. 2. The hotel location was good, near the nanmen metro station exit A. To go to Intl Bazaar is only one stop - erdaoqiao station. 3. This same metro can take u to the airport but didn't manage to try it. 4. Near to fast food, convenience shop as u exit from hotel, turn left and cross the road. 5. Bonus: Has a laundry room (washer & dryer) at level -1 for free usage with free detergent.

Facilities: relatively complete, heated toilet, wide flat projection (you must remember to turn off all lights if you want the screen to be clear). Hygiene: clean and hygienic, the room floor is made of material that does not absorb dust Environment: There are local specialties on the first floor, very close to the pedestrian street and the International Grand Bazaar. Service: We are responsive to all requests, and the floor attendant, Sister Zhou, is particularly enthusiastic.

First things first, this is clearly a knock-off ‘Hampton by Hilton’ - branding the same, room design the same, and to be fair they’ve done a decent job of it. Room was modern, spacious and clean. Unfortunately, that’s about as positive as I can be about my stay. The location is fine, albeit not many good local restaurants or sights within walking distance, you’ll need to get a taxi. Service at front desk was inattentive and unprofessional. When I tried to use the phone in the room to call front desk and/or housekeeping, the line automatically disconnected. The worst aspect of my stay was the “smart” aspects of the room. Firstly, the aircon does not work. It was 34/35 degrees throughout my stay and despite putting the aircon on 16 degrees with maximum fans, the temperature in the room barely dropped below 27/28 degrees all night. Bring your own fan! The “smart” controls meant that all the lights in the bathroom came on as soon as you moved, which is not what you want in the middle of the night. Equally, the control panel was blinking constantly, right next to the bed, which was very annoying if that kind of thing affects your sleep (it does mine). Worst of all was the TV that simply would not turn off, and was incredibly bright, right in front of the bed. I ended up having to dismount the TV from the wall and completely unplugging it just to get the room semi-dark. Incredibly annoying. If you want a dark room, with a comfortable temperature, this is not the place for you… Its a shame, because the hotel has potential, but as it is I can’t recommend it given these fairly fundamental issues.