Super 8 by Wyndham Upper Lake

Location was convenient for our needs. The pool is out of service, seems permanent by the looks of it.

This is an older, recycled facility, probably a former chain hotel built in the 1960's or 70's with the typical 2-story, outside entry configuration. Due to several prior negative experiences, we try to avoid facilities owned and operated by people originating from the Asian subcontinent bordering the Bengal Sea. Often, they cut too many "corners," and don't seem to concern themselves with cleanliness and guest comfort. Often, the reviews will signal the ownership, or we'll call ahead. English spoken with a distinct accent usually provide enough clues. Our efforts don't vary, so we were somewhat surprised to encounter the aroma of curry upon arrival. Of course, this was past the date and time for cancelation without penalty, so we "hunkered down," waiting for the nearly inevitable "other shoe" to drop. As we settled in, we noticed the usual decaying concrete on the stairway leading to our room on the second story, and that the pool was "closed for the season" due to hundreds of boxes and othe items stored under what we interpreted as a pool house at the end, the gate securely locked. We don't know what that was all about..., but somewhat unsightly in our opinion. There was a problem with the credit card reader at check-in, so we were asked to return later. No matter. It's incumbant upon them to collect the room fee. We set aboit organizing our stay, unloading a fair amount ot luggage and other items for our upcoming business, the purpose of our stay. There was no elevator.

I have a bad knee and this place does not have an elevator. I asked if I could have a bottom floor and he said no you can’t because you put your reservation online and not through us. There was only 6 cars parked the whole night, they could have gave me a bottom room. But they refused and I had a never hard time getting up stairs with my knee. I was not happy terrible customer service

People kept getting the wrong room number issued by staff and people kept trying our room

This is a wonderful value for the cost. The staff is helpful.

Standard stay; decent property.

This motel is okay for a sleep over. Our room was clean but there was not a functioning shower and the bathtub didn’t hold water. There was a large repaired hole on the inner side of the tub. No breakfast or pool.

The room was clean, beds comfortable, staff friendly and the location is perfect for where I needed to be. I stayed there with my grandchildren, who thought the room was beautiful. For extra enjoyment, there were a number of occupied bird's nests, which fascinated my grandchildren.

there were Nzo Towel’s in my room and no one answered phone to request any ? also there’s No breakfast and what use to be a pool is being used as a garbage area big mess … the room was clean and quiet