Royal Palm Hotel

Hotel room a little worn out,

Good location

Was booked in lot a hotel for disabled people.

I would definitely recommend this to anybody who is looking for accommodation in uMhlanga. Best service, from reception staff to room service staff. Top notch everything. Really enjoyed my stay at the Royal Palm Hotel.

What little crockery was in the rooms were filthy. You will have to phone it to request something as simple as tea spoons. Carpets need a deep clean. Cupboards broken so much so that they had to move us to another room. Overall yucky experience.

Was kicked out yet stayed there for 6 weeks and stopped from praying! Stuff did not allow me to re book the room or ask if im re booking but knocked at the door and said i need to leave

I have been a frequent visitor at this hotel for long durations due to work commitments. My stays have always been filled with issues and drama due to the lack of communication. But this time has topped it all off. After confirming my departure date with the team they decided to give my room away on Comrades weekend 4 days before my departure date and then blamed me for not rebooking despite me paying weekly for 6 weeks previously which was agreed by the management upon arrival. The manager stormed into my room at 11am on Friday and informed me that I had 2 hours to vacate the room. You have to remember that I literally moved into this place for 6 weeks and had 3 suitcases to pack. No apology despite them knowing of my departure date. In fact the manager blamed me for not continuously reminding the reception staff. Not sure how that works. After rushing to pack to leave at the 1pm deadline I requested for 15 minutes to pray my Friday prayers at a mosque which is literally just opposite the hotel. This request was denied and I was told to vacate the room. When I eventually came down to the lobby there was no queue, no rush and the cleaner normally gets to my room around 4pm so my request could have easily been accepted. I informed in no uncertain terms how I felt about the way I had been treated and made sure everyone else knew as well. It was an absolutely disgusting way to be treated and should never be accepted. The manager was condescending and rude and literally didn’t give a damn about my grievances. To be fair the hotel is great value and that’s the reason I kept returning despite my issues on previous stays. The manager also knew that I am due back at the end of this month for another extensive stay of a month so she clearly doesn’t care about my custom. A truly forgettable experience and the management in this hotel should really get some training on customer care and satisfaction. It’s a shame but the staff do make the hotel experience either bad or good. The staff at the hotel were overall decent but the management team have no customer service skills or any skills of note to be honest apart from the main manager who wasn’t there on the day but hasn’t contacted me either so I’m assuming he doesn’t care either.

the service i received was exceptional, comes as advertised, the food was delicious, and the room is spacious, bed comfortable, overall service experience was value for money

We had an overall good experience at the Royal Palm in Umhlanga. The reception team was helpful and accommodating. The room was beautiful and clean, well maintained and comfortable. It's a bit far from the beach, no sea view, but the fact that it's away from the buzz enabled us to get the rest and quiet we needed. Some fresh plants in the hotel room would be great to also help with oxygen. I would definitely recommend and choose Royal Palm again...