Hotel dekat State Department Store, Ulaanbaatar

The location is not too far from the city center, there is breakfast, from 7:00 to 11:00, it is not bad, there are juice, yogurt, fruit, vegetables, the place is full of beef and mutton in Ulaanbaatar, there is a swimming pool

Facilities: The hotel looks well decorated, and there is a four-star plaque hanging in the lobby, but it feels that the details are not up to the four-star standard. Hygiene: It looks good when you enter the room, but many details are actually not clean - 1. Both mouthwash cups are dirty (there are traces of being burned and melted by cigarettes, maybe some guests use the cups as ashtrays?); 2. The glass cups in the mini bar are obviously not cleaned; 3. The toilet area is not mopped; these are all obvious stains. Environment: The whole environment of Ulaanbaatar is very windy and sandy, and the cars on the road are dirty, so the hotel is also very dusty, about 25 minutes walk from Genghis Khan Square. Service: I don't know if the English communication is not smooth, the service is disappointing - 1. On the first day, the front desk asked us whether we would eat breakfast in the room or go down to the restaurant. We said we would go down, but they knocked on the door and sent it up at 8 o'clock (breakfast was a Western set meal); 2. On the second day, we chartered a car to go out before 9 o'clock, so we told the front desk that we hoped it would be sent to the room at 8 o'clock. As a result, when we went down at 8:20, he said he forgot... After waiting for 5 minutes, we hurriedly ate in the restaurant; 3. The staff who cleaned the room also forgot to give us toiletries... But when we checked out, the front desk helped us use the software to call a car to take us to the train station. Regarding the trip to Mongolia, we chartered a car to go to Terelj National Park. There was a horse riding project on the roadside. It was originally said that each person would pay 25,000 yuan for a round trip (2 hours). There were two of us, but in the end they said that the total was 150,000 yuan (including the person who took us on horseback riding, which was also included in our expenses). We agreed, but the guy leading the team couldn't tame one of our horses, so we only rode for 20 minutes in total and took the car back. In the end, they said they would charge 100,000 yuan... In such a place, we considered ourselves unlucky to encounter such ”barbaric” behavior. The 20-kilometer road on the return trip was blocked for 3 hours (the tour guide said this is a daily routine in Ulaanbaatar). There are many Koreans here, and the chain convenience stores are all Korean GS25 and CU. In general, if your vacation is very precious, Mongolia is not worth traveling.

The room was very clean, the bed was big and comfortable, and there was a small refrigerator in the room. After staying for two days, a waiter came to clean the room every day. Because we didn't speak Mongolian, the sister at the front desk communicated with us in English throughout the whole process. The check-in experience was great. 👍🏻

This is my second time staying at Hotel Nine in UB. The location can't be beat. It's right next to Sukhbaatar Square, a number of museums, and tons of restaurants. The room was clean and well-provisioned and the staff was very friendly, as usual. Don't miss breakfast, which had a number of vegetarian options and coffee!

The room is big and the facilities are good

The 2-bedroom apartment is very comfortable for two families, there are two separate bathrooms, and the kitchen has everything you need for cooking.

The female staff member was very kind and carefully explained everything to me, from how to use the key to guiding me around the facilities. It was clean and the security was good. There were convenience stores, supermarkets, and department stores nearby, so the location was excellent. I was more than satisfied with the price. I'll definitely come again! Thank you very much.

The hotel is located in the city center, 2 kilometers away from Genghis Khan Square. There is a big supermarket nearby, and Lanzhou ramen, Korean products, etc. are available for eating, so it is quite convenient. The breakfast is quite simple, and it seems that not many people go there to eat!

Thank you for everthing. I lost my important belongings, but the staff tried to find them together. He called the taxi driver to find them instead of me because I had only my countries' phone number. On the last day, I tried to give him a tip, but he didn't take it because he knew there are no customes of tipping in my country. I was very moved by his all behavior. Meeting him made me think that I wanna go back to Mongolia again. I will absolutely stay at the same hotel when I go back to Mongolia. Thank you!!

I thoroughly enjoyed my stay here. Very good service, comfortable and clean room and facilities, excellent breakfast, and a renovated bathhouse have made my stay pleasant. The hotel has 3 restaurants (Mongolian and European, Japanese, and Chinese), a lounge that stays open until 2 am, and a cafe in the lobby. Business lunch set at the Japanese restaurant was a great deal and it was delicious.