Premier Inn Trowbridge

Our stay was very straightforward, from booking, check in, stay and check out. Breakfast, as always, was very good with a wide selection. Staff friendly. Parking was shared with other businesses on the site but this wasn't a problem. Overall very happy with our stay and would recommend to others.

Stay here when visiting Windhill bike park and no issues with taking bikes in the room. Parking is good just enter your number plate on arrival although may need to circle and wait for a space as busy parking with the cinema and restaurants. Ideal location and great breakfast staff were fab many thanks

The room was fine, a little sterile and I couldn't open the window, fresh air was lacking. It was clean although in need of a refresh in the bathroom. The 'hot' breakfast was buffet style and luke warm but there were other options available. I have mobility issues which were explained to the staff. When someone set the fire alarm off it took me a good while to get down the stairs, there was no help available and the same when I returned to my room. Some staff were helpful, others not so much. I have stayed in many Premier Inns and this one unfortunately did not live up to expectations.

This weekend, we stayed at the Premier Inn in Trowbridge. What can I say? The staff were absolutely outstanding, especially Kayleigh. She went above and beyond, making sure that nothing was too much trouble for us. We needed to switch rooms due to being placed in joining room, and since we were here for business, we required privacy to avoid any overheard conversations. Despite the hotel being fully booked and extremely busy, she explored every option to accommodate our request. Kayleigh was incredibly friendly and even walked us to our new room to ensure it met our needs. Her dedication has made our stay truly exceptional. Additionally, with a pageant weekend happening, I constantly heard her expressing her love for the events and her efforts to make the participants feel comfortable. I don’t usually take the time to write reviews, but Kayleigh's outstanding service compelled me to share my experience. A massive thank you for making our stay so memorable and for also taking in our Amazon orders, extremely appreciated you!

We stayed in Room 102 and Room was Clean ish, was a few hairs in the bed and Bath, and all night i could hear the corridor door hitting when closing. I went around the Hotel to see how big it was and how was the hotel around, and i went for a suprise, but not a good one. All i saw in the 1⁰ floor was dust everywhere, wow is like the Hotel was closed or no staff to clean the Public Areas. I did found a few holes in the walls, lots of walpapers ripped, door frames to be painted, lifts super dirty, marks on the walls in the corridors ( need a paint). In general the Hotel needs a bit of maintenance. I do not know if this Hotel Have a Maintenance Staff, but if have, well lets say he or she needs to do some work, because this Hotel looks very dated and destroyed. I spoke with one staff member and she said this Hotel has 11/12 years and this looks like 30 years, is very bad shape in maintenance.. very sad. Holes in Carpets, one was by my Room 102. Walpapers have holes everywhere, door frames broken by the lifts and a few by where it says "staff only". Restaurant is Dark and chairs have holes too and the boots is old and destroyed, is like the Manager dont care of dont see hoe bad this Hotel is. Food was good, Restaurant Staff was ok, always talking with the Chef and food waiting in the counter.

We stayed here for a night whilst attending an event at the university of Bath. The staff were incredibly helpful and were able to answer questions. Parking - do not follow the parking tab on the Premier inn email which asks you to book a local parking space (it says there is no parking onsite. ) Although there isn’t a premier inn car park, you do get 24hrs free parking outside the hotel if you input your registration number at the hotel. The hotel is on a small out of town complex with an odeon cinema and a variety of popular chain restaurants. We ate at Wagamamas which is as convenient and delicious. Breakfast- all you can eat buffet. All very good quality and a great start to the day. Children eat for free.