Candeo Hotels Ueno Park

95%很乾淨（唯一只有洗澡上的抽氣有塵），比平均的細日本房間大，位置方便，上野站行15分鐘可到，也可直接從鶯谷站行4分鐘到。留下有超巿，附近也有便利店。 輕度用家

上野公園訊捷酒店在JR鶯谷站附近，高大的店招一下車就能看見。酒店房間大（17平米左右），早餐豐富，賓館服務可以。

部屋が非常に狭いです。 こんなに狭くて料金はとても高いです。 周りは飲み屋や、ラブホテルです。

房間很小偏舊 浴室很乾淨

アクセス良し。鶯谷駅至近。予約確認に時間がかかった点のみ気になるがそれ以外は清潔さなど充分。

Close to JR Yamanote line station, quiet place but by proximity to the train station many parts of Tokyo reachable under 30 minute.

I had a bad experience here. Strongly not recommend. I stayed here twice according to my plans. The 1st time, I got the room which had no view due to a blocking building, even though I was on a high floor. The 2nd time, I returned to Tokyo at night and checked in at my 'non-smoking room' as my intentional booking. However, the room was so smelly from cigarette smoke when I laid on the bed. I decided to inform the staffs and requested to change rooms. The staffs denied my request and said all rooms were full that night and without even offering any assistance or using the refresher spray to figure out as a simple protocol they should have. (the conversation was cut off by saying they are not strong in English) After attempting to stay in the room multiple times, I was back to them again but they offered me to find another hotel at 2 AM. This was a poor and unacceptable solution. I wished I could get some help offers such as coming room to check and do simply cleaning, refresh the air but no until I asked. Actually in my experience, if a hotel cannot provide a satisfactory solution to a customer's problem, particularly from own hotel's mistake, they should compensate the client by offering a refund and providing a room free of charge. However, I understand that I cannot expect much from these poor service hotel, so I decided to leave the hotel in the morning and never consider returning here again. Leaving this comment is the best way for me to express my dissatisfaction.

Firstly offered wrong category of room and charged us separately for kids. Despite large room availability staff did not provide it. No facilities or amenities available at the hotel even basic things like cutlery, plates, glasses the staff could not provide for re heating. Breakfast is very basic and even did not have omelette, hot milk , fruits etc. Although not so far from metro stations the location is not ideal for families. The hotel does not provide even house keeping for hotel guests unless u tell the staff