Smile Hotel Tokyo Asagaya Reviews

The three of us booked a room for three nights very early, the reservation has been booked according to the three-person order plus instructions 2 adults a 16-year-old boy, the room provides a double bed and a single bed is sufficient, a few days before the trip already with Trip .com contact to confirm the order, computer customer service reply is limited to 2 people, to contact the hotel to ask clearly, I used the email provided by Ctrip and could not send out and bounce back, later received an email from Ctrip that the hotel changed the price and charged HK$665 that day I was notified after the free cancellation deadline 😪😪, which was really unpleasant😡😡😡 And I didn’t have time to change it at night before boarding the plane. It just so happened that July 13-15 was a Japanese holiday. All hotel prices increased a lot. When I went to Check in 2 counter employees could not communicate in basic English, a woman was very patient with a translator to communicate with me, every three days to clean the room, we stayed four days requested to come to clean once, agreed on the 14th, the last time No cleaning 😰😞😞😞😡😡The room space is okay but the hygiene is poor, the bathroom door is very dirty after 🚪, I wiped it with disinfectant paper several times before I dared to hang clothes towel😰😩😩 Basically it is an apartment hotel without service Only sleeping and bathing are provided. There are many choices of restaurants near the hotel, there is a bakery opposite the hotel whose bread is also delicious, the surrounding facilities are good but will not come again. 😤😤😤😡😡😡