Mitsui Garden Hotel Ginza-Gochome

雖然酒店位置很方便，有浴場挺好，但可以改善的地方是浴場內應該放一個時鐘，讓浸浴的人可以看時間。 但是最差的是我們住的榻榻米房，昨晚把兩張床貼在一起，所以把兩張床中間的床頭櫃移開，但開始發現床頭櫃下面是超級骯髒，滿是堆疊的灰塵…還有零食紙……😰😰😰可想而知平時清潔的房務部沒有仔細清潔好每個角落，太可怕了。雖然床頭櫃底下不是常用的位置，但始終在床的旁邊，而且榻榻米床又是矮的，睡覺時根本就是和這麼多灰塵和細菌共眠！🤯🤯🤯🤯🤯😰期望這麼大的連鎖酒店要好好管理房間裏的清潔衛生。

親子房房間不大，三張單人床並排成通鋪，適合孩子滾來滾去。洗手間相對較大很難得，沒有乾濕分離，但除了馬桶水池沐浴盆外，竟然還有空餘空間轉身。 入住是自助，不過有服務員幫忙也很容易快捷。 有意思的是有大浴池，雖然我們沒空去，但是開到25：00（對的，酒店把01：00寫成25：00），早上也開。 早餐日式9井格，孩子也喜歡，一邊説這個量小很好，一邊全吃光，其實吃光也不少的。 離地鐵口近，出來就是歌舞劇院，建築裝飾面很值得打卡，周圍有很多吃的。 本來用百度地圖説去羽田機場要轉車38分，見圖6（北斗還需要更多時間去補足交通地理訊息），幸虧看到圖7留言，下了地鐵看到火車訊息向站台人員確認線路是直接去羽田機場，非常方便。 滿意，住這裏逛銀座，推薦。

這次東京之行總共在該酒店住了五晚。一媽帶兩娃，選擇了三人床房型。地理位置優越，交通便利：從羽田機場乘坐京濱急行空港線 Keikyu Airport Line（KK），自動變為淺草線（Asakusa Line），直達東銀座站 （Higashi-ginza），然後步行 3 分鐘即到酒店。銀座站也不遠，步行約7、8分鐘。購物環境更不用説了，都在步行範圍之內。 我們提前要求了高樓層、安靜的房間，酒店給予了滿足。房間雖然面積不大，但是設施齊全，乾淨整潔。酒店為客人提供免費的礦泉水和泡澡的浴衣。中途我們去箱根旅行了兩天，行李免費寄存在酒店。返回東京後再次入住該酒店，行李全部被貼心地提前送到了新的房間。第二次入住的三人床房型更寬敞，房間內過道上打開兩個26寸行李箱沒有問題。床品也很舒適。酒店的服務人員態度不錯，禮貌低調。 總之是個性價比不錯的酒店。滿意！

Everything is good but the room size is super small opening more than 1 luggage will require some creativity. Breakfast was beautiful

Good location in the heart of Ginza, next to the higashi ginza station which is directly accessiable from Haneda and Narita airport.

Stayed in the 3 bedder room. Nice and comfortable bed… still have space to open. 3 x check in baggage… No doubt the most convenient location, walking distance to Tsukiji market , stone throw away from Ginza walking street …. Ginza line right below the hotel, accessible to ueno, Shibuya and aksakusa

Big rooms clean and smells nice lovely place can’t wait to be back.

Hello there, I write this email because I had a very bad experience on my first night at the hotel. I have booked two rooms from February 1st to February 4th. Room numbers are 603 and 604. I want to complain about the front desk clerk who was on duty late at night of February 1. On the night of February 1(about 11:30 pm.), I called the front desk to ask if there was a quilt because my family caught a cold and felt cold. The front desk clerk said no, only blankets, and I accepted the blankets. However, the waitress who wearing glasses(don’t her name) had a real bad attitude when she delivered blankets to the door. My dad opened the door because he could not communicate in foreign languages, so this waitress waited at the door for 20 seconds. During the 20 seconds, my dad talked to me and asked me to talk to the waitress. Because the blankets given to me did not look new, my family wanted to a quilt cover on blankets . When I talked with her, she did not understand what I meant. I have translated it into English with my mobile phone, but she did not understand. At the end of the gesture, she understood the meaning but rolled her eyes at me, clearly impatient, I felt really uncomfortable. Finally, she went to get the duvet cover and gave it to me directly and just let us to put it by ourselves, which was the first time I had ever encountered this kind of service in a high-end hotel. In Japan, a country that is praised by all for its excellent service, customers need to put on their own duvet covers. This is the first time in all my years of staying in hotels. It is really disappointing. I am also very disappointed with the service of your hotel. For this waiteress, I need her apologizes for her attitude, her behavior made us feel bad all night. As a service industry, serving customers should at least respect customers, have patience and a good attitude then the hotel will be better and better. 这是我发送给酒店的邮件一部分，酒店至今没有回复，对于这个前台的服务员和我们讲话时表现出的不耐并且翻了好几次白眼，态度极其恶劣的情况也没有得到道歉。即便是地理环境还可以，以后也不会再住了，周边更好的酒店如此之多，我不会再选择一个影响客人心情的饭店。相比之下我会选择三井花园饭店，位置更好服务也更好。

very good location at reasonable price. room is a bit small, but this has been well advertised. the is a no thrill hotel - so every is expected to be basic. but i love that the hotel has an onsen.