Minas Manor

I recently stayed at Minas Manor, Trichy, with my family for two days. After spending two weeks in India and staying at six different hotels, this was by far the worst experience we had. 1. Poor Customer Service from the Start Upon arrival, there was no one to welcome us, assist with check-in, or guide us about the facilities. We had to figure everything out ourselves. We booked two rooms for five people and paid extra for an additional bed. However, the hotel only provided amenities for two people in that room. In all the other hotels where we paid extra for a bed, they prepared everything accordingly but not here. Instead, they just placed a mattress on the floor without a bed stand. 2. Delayed & Incomplete Requests We requested an iron box and an extra towel. Despite multiple follow-ups, it took over hours to to provide a towel, which smelled damp. As for the iron box, they kept saying they would bring it, but they never did. If they didn’t have it, they should have just informed us instead of making us wait which delayed our plans. When they finally provided one, they insisted on collecting it immediately after use. 3. Unreasonable Rules & Lack of Basic Amenities Later that night, I went to the reception to ask if they had any food, but they said no. Since my father needed something to eat to take his medicine, so I asked for a spoon to make tea which they provide but no spoons, only to be rudely told that using the kitchen was against their policy. However, the kitchen was visibly stocked with plates, a microwave, tea, and milk—but apparently, a spoon was too much to ask for. 4. Unprofessional & Disrespectful Behavior The next morning, the checkout time was suddenly pushed to 11:30 AM, even though it was 12:30 PM. We packed up and requested an iron box from a housekeeping staff member. He gave it to us and told us to return it after use. When my sister went to return it, the so-called MD (owner) rudely yelled at her, accusing us of using the iron box for too long. She was shocked because she had only used it for about 10 minutes to iron a single dress. He continued shouting, claiming it was an “emergency iron box” and that another guest had taken the hotel’s only working iron box something completely unrelated to us. When I went to return the room key, another staff member made offensive remarks in Tamil, calling Malaysians “muddal” (stupid). I confronted them about it, and the owner started yelling again, repeating the same accusations about the iron box. When I pointed out the staff’s rude language, he got defensive. At this point, a random woman, jumped in and started shouting at me without even knowing the situation. As I was leaving, she insulted my appearance in a mean tone. That’s when I started recording. I asked her how she could talk to guests like that, and the owner stood there, doing nothing But support her to insult us. To make matters worse, when another customer walked in, the owner suddenly switched to being polite, pretendi

I loved my stay at Minas. A very comfortable, clean place that matches western standards for a stay with your family. Friendly staff that genuinely take care of guests. They also arrange for taxis and have trusted drivers so you can hire a taxi from them to do sight seeing. We stayed there for a week and I have made up my mind to stay Minas whenever I go to Trichy. It is 5 mins from the Airport making it even more convenient.

It was a very short stay. But i waited for a long time to get the gate open at midnight. No security at the gate.

The worst experience ever for this price. Worst service. Staff are unfriendly will pay for kids but no extra bed. Will pay for food

Food was terrible, no room service. You pay for luxury you get treated as if we are staying for free. Worst service, i wouldn't stay again

The hotel is rated as a 3-star hotel, but it has many restrictions and lacks amenities such as the ability to make tea or coffee in the room. Additionally, they do not provide toothbrushes or hairbrushes. I paid around 3500 for the stay. It was a disappointing experience for me. It was very expensive, but there were no facilities provided. I didn't want to stay there anymore.