Thetford

Premier Plus room but has no working airconditioning, no window that can be opened. The frontdesk offered a moving fan what was already in the room. Ultimate WiFi that has no bandwith and you need to ask every 24 hours a new voucher code. You pay £ 5 per day for this non service Asking to call a taxi result in printed list of 12 companies of which the first 5 did not answer. We walked… this is no hotel service as expected

Stayed in room 134 cleaner name was ada being professional cleaners ourself the room was spotless will definitely be returning breakfast was amazing so much choice even fresh fruit well done to the chefs and all the staff so helpfull nothing to much trouble

Upon arrival John on the desk was a breath of fresh air after a long drive to Thetford. Nothing seemed like it was too much hassle for him and his humour definitely helped to ease me into a comfortable stay. The room was clean and the bed was definitely hard to get out of in the morning. 10/10 guys keep up the good work

Staff were friendly and helpful, John in particular needs a mention, he helped to change my room when I asked without question. Hotel was clean and well presented but the customer service made it feel like a 5 star hotel. It doesn’t take much to be polite and helpful and the team here have nailed it!!

Good experience apart from the fact that the room which we stayed in was extremely hot even with the window open and both fans (which were already provided in our room) switched on. The shower got extremely steamy which didn’t help with the room already being very hot. Other than this, the location was good for our stay, the breakfast was nice and the staff were lovely.

Booked a family room to stay overnight ater a visit to Go Ape in Thetford Forest. Stay was reasonable, but there are pro-s and con's of this heotel. Pro's: very local to Thetford Forest which is a beautiful destination - room was spacey with adequate room for a family of four. Con's: this is clearly not a new Premier Inn; the hotel was in need of a lick of paint and the room itself didn't give the wow-factor (at all). There is no air conditioning (which is an expectation at Premier Inn's as far as I am concerned) and other reviews on here are testament to the fact that the warmer months make these rooms unbearably hot (just a fan stood in the corenr of the room). Equally, and this is a minor point, the shelf next to the double bed was broken meaning my glasses and mobile phone had to go on the floor while I slept (no charging sockets next to the bed either). The Whitbread pub next door (which is a seprate business) was nice, but equally dated with tables that were falling apart and chairs which were worn down to the foam inners showing through.

We stayed here the night before our wedding and it was all very lovely. The wow factor was how they put a bottle of prosecco and flowers in our rooms as they knew it was a wedding party staying. This was such a nice touch and really made us feel special

Nice accommodation with a good pub/restaurant attached to the venue. Parking was easy as well, with same level access to the reception area. The accommodation does not have a lift, so although it was not a problem for us, it's worth bearing this in mind if you have mobility problems and request a room on the ground floor.

The staff were brilliant. The room was clean and well presented. The extractor fan in the bathroom was deafening. It made having a relaxing shower impossible. The breakfast was great value with an enormous amount of choice. It was difficult to relax though as they had radio 2 blaring out like a disco at 8 am making conversation challenging and waking up an instantaneous rather gradual affair.